Frequently Asked Questions

There’s not one single answer to that question, but it’s partially dependent on skill level. The golden rule of hoop sizing is: bigger, heavier hoops are easier to keep up and slower to hoop with. Smaller hoops are lighter and more versatile for dance moves, but more challenging to keep up while core hooping.

For all the details, refer to our Hoop Sizing Guide.

PolyPro is great for day hoops because it is lighter by volume than normal HDPE tubing. This gives you a silky-smooth, lightning-fast hoop for practice and performance. For LED hoops however, it has some disadvantages that you should be aware of.

• Since LED hoops have batteries and counterweights inside, the lightness of PolyPro is not as noticeable.
• Whereas HDPE tubing is flexible and absorbs impacts well, PolyPro is brittle and prone to cracking on impacts or when extremely flexed. The added weight of LEDs, batteries, and counterweights only increases the chance of cracking.

Please understand that we can’t Warranty used, cracked PolyPro LED hoops for free, but we are happy to refresh your tubing for a fee. If you are at all unsure about whether you want a PolyPro LED hoop, just get a normal hoop! There’s a reason why HDPE is our default for LED hoops, while PolyPro is our default for lightweight day hoops

MoodHoops measures all hoops and tubing thicknesses using the Outer Diameter measurement (OD). Since tubing has both an Outer Diameter and an Inner Diameter, you may see other hoop companies refer to sizes by ID rather than OD. If you are unsure about how to convert the size, please contact us with your desired measurement and tubing thickness and we will help you convert it

It depends. The 33″ size is smaller, lighter and more flexible, but the lightness makes it challenging to keep up. By contrast, the larger 36″ and 38″ hoops have more momentum when spinning, which makes them easier to keep up. The golden rule of hoop sizing is: Bigger, heavier hoops are easier at first, but smaller and lighter hoops allow for more tricks and dance moves. The 36″ hoop is somewhere in between, and may be a good bet for children 10 and under.

For all the details, refer to our Hoop Sizing Guide.

Please understand that LED hoops are made for adults. Insertion, removal, and charging of the batteries should only be done by adults. Like any exercise toy, overuse or careless use could result in personal injury.

We’re unable to re-size the hoops, as the LED spacing, build method and counterweights are set specifically to each size.

We have seen a few successful transactions of hoopers selling their used Moodhoop through our Facebook page though! With an audience of 23,000+ and growing, there’s sure to be a happy hopper who would love to get your hoop at a discounted price We also have a MoodHoops Tumblr as well. Send us your Hoop for Sale post as an “Ask” or a submission and we’ll post it so other hoopers can check it out

Feel free to post on both places to increase the chances of a quick sale!

Each of the standard build, full-size (33″, 36″, 38″, 42″) LED Moodhoops are collapsible for storage or travel Check out this video on how to coil down your Moodhoop.

Since the hoops open up, you can still partially collapse the hoop if you’re unsure about fully coiling it. Once the hoop is partially collapsed you can add zip ties in several places along the coiled tubing to keep it in a coiled shape. Please remember that kinked or cracked tubing is not covered by our warranty, so coiling your hoop should be done carefully and is at your own risk. If your tubing needs to be replaced just write in to us and we’re happy to get you fixed up and sent back to you quickly

Hoop weights (including battery) for various MoodHoops sizes:

• 42″ OD hoop in 7/8″ OD HDPE tubing = 21 oz.
• 38″ OD hoop in 7/8″ OD HDPE tubing = 20 oz.
• 38″ OD hoop in 3/4″ OD HDPE tubing = 18 oz.
• 38″ OD hoop in 3/4″ OD PP tubing = 17 oz.
• 36″ OD hoop in 3/4″ OD HDPE tubing = 16 oz.
• 36″ OD hoop in 3/4″ OD PP tubing = 15 oz.
• 36″ OD hoop in 5/8″ OD HDPE tubing = 14 oz.
• 36″ OD hoop in 5/8″ OD PP tubing = 12.5 oz.
• 33″ OD hoop in 3/4″ OD HDPE tubing = 15 oz.
• 33″ OD hoop in 3/4″ OD PP tubing = 14 oz.
• 33″ OD hoop in 5/8″ OD HDPE tubing = 12.5 oz.
• 33″ OD hoop in 5/8″ OD PP tubing = 12.4 oz.
• 20″ OD hoop in 5/8″ OD HDPE tubing = 8.5 oz.
• 20″ OD hoop in 5/8″ OD PP tubing = 8.5 oz.

No, and you should not use your hoop’s battery in any other device. The battery that goes in your MoodHoop is not the same kind of battery that you can buy at the supermarket. It is a Lithium Ion battery, like the ones that go in your cell phone, camera, or computer. This is why it has enough power to light up all those LEDs!

Please review our Battery Safety page, which contains the same battery care instructions that are sent with each hoop.

Yes, all MoodHoops use rechargeable Li-Ion batteries. Remember that even rechargeable batteries have a limited lifespan. You should purchase backup batteries so you’re never out of charge at a bad moment (like during a night out dancing, or while entertaining friends).

Yes, each hoop comes with a Li-Ion battery and a charger so you have all you need to light up right out of the box. We use the highest capacity batteries (longest glow time) that we can given the size of the hoop tubing.

NEVER USE TWO BATTERIES IN THE HOOP AT ONCE! Multiple batteries are just for swapping out so you can keep glowing!

Yes! That just means your battery is almost done charging, and it will soon be fully green

Yes! Though PayPal is our payment processor, you don’t need a PayPal account to check out with a standard credit or debit card.

Yes, we accept Returns and Exchanges for unused merchandise. The policies are listed in detail below, but please use the Exchanges and Returns form to apply for a Return Merchandise Authorization (RMA).

Return postage is paid by the customer and must be postmarked within 4 days of the Delivery Confirmation date and meet all our return policy terms, listed below.

A $15.00 Return/Exchange Fee must be supplied by the Customer. If you are exchanging, any additional costs due to a different size or color will be added onto your fee.

Refunds:  If the returned hoop is accepted, we will refund the paid merchandise price to you, minus a $10 restock fee.  $5 of your Return/Exchange Fee will be included in the refund amount back to you.  Shipping is non-refundable.  We can only issue refunds to the card/account that was used to make the purchase.

Determining if the merchandise is damaged is at our sole discretion. We cannot accept used or damaged merchandise for return or exchange. Scratched or scuffed tubing makes a hoop not eligible for return or exchange.

If you suspect the item might be coming back for a return, only use the hoop on carpet. We cannot accept returns that have scratched or kinked tubing, or tubing with dirt or sand inside.

You must contact us for a RMA # (Return Merchandise Authorization).  In the RMA email we will discuss whether the merchandise is a return or an exchange and what steps will need to be taken.

All items received in the original package must be returned, including the hoop, battery & charger.  The merchandise must be securely packaged in a box that will not allow the hoop to get kinked or damaged during shipment.

Custom hoops, Remix hoops, and hoops with a polypro upgrade are considered final sale are not eligible for return or exchange.

Please understand that returns and exchanges are very costly for us, as our hoops are currently priced to pass all savings directly on to our customers.  If you would like to return a hoop, all the above conditions must be fulfilled. We hope to make it so our customers love their hoop just as it is and don’t want to put it down

Please use the Exchanges and Returns form to apply for a Return Merchandise Authorization (RMA).

We sure do! Just use the International Order Form so we can invoice you with the final amount, including international shipping costs. MoodHoops has shipped to over 20 countries, so order with confidence

When the postage for your order is printed, the tracking information will be automatically sent to the email address given when the order was placed. Please allow up to 24 hours for the parcel to enter the postal system and reflect changes on the tracking page.

We’re unable to change the email address where the tracking is automatically sent to.

To request tracking info, use this Contact form and select Shipping Question.