Business days do not include weekends or holidays.
Need even FASTER International shipping?
Contact us to get a quote by using the International Order Form below.


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International Shipping & Delivery

Please read all important information below about International ordering, customs fees, currency conversion rates, shipping costs, shipping services, and delivery times.

All transactions are billed in US Dollars (USD). Currency conversion rates may apply.

***Shipping costs do not include Customs or duties fees.***

You may need to pay an additional amount of customs fees/duties before your package can be picked up/received. See the Customs Fees section below for more details.

We always recommend Express for time sensitive orders!


International & Canada Shipping

  
Speed
Delivery
Canada Standard
(starts at $40)
9-17 business days
International Standard
(starts at $60)
10-20 business days
Canada Express
(starts at $75)
5-7 business days
International Express
(starts at $85)
7-9 business days

Courier Service & Delivery

Orders may be shipped with either the US Postal Service, UPS, or FedEx. If a specific courier service is desired please contact us.

If you think that a package will not arrive safely unless it’s delivered by a specific courier service other than the your country’s normal local Postal Service please write in to us to make arrangements.

Business days do not include holidays or weekends. Please review the US Postal Holidays chart below, but keep in mind that the country of delivery’s holidays may also need to be taken into account if your delivery is time sensitive.
 
*Need even FASTER International or Canada shipping? Contact us to get a quote by using the International Order Form below.

 

Delivery & Customs Delays

Please keep in mind that there may be delays when your package is going through customs that are beyond our control. Always try to order as far ahead in advance as possible so that your order can reach you with plenty of time.

 

Important notes about Customs Fees

Shipping costs do not include Customs fees or duties. You may need to pay an additional amount of customs fees/duties before your package can be picked up/received.
 
Customers outside of the US – Please note that we are not responsible for any duties, taxes, or levies that your country may impose on your shipment, as this is handled within the country of receipt. We have absolutely no control or jurisdiction over your government’s duty/tax assessment or whether a duty/tax is assessed at all (for many shipments a duty/tax is not charged).
 
We are required by US and international laws to list all purchases as Merchandise at full cost and so, per the law, we cannot state on customs forms that purchases are Gifts or change the Customs Value amount. We are required by law to include a copy of the invoice on the outside of the package and to state the value of the shipment.

 
All transactions are billed in US Dollars (USD). Currency conversion rates may apply.
 

Warranty Notes

Please keep in mind that covered warranty issues will have the repair and return postage covered/paid for by us, but purchasing the postage for sending the warrantied product back to us is paid for by the customer.

Product Notes

All MoodHoops, FutureHoops, FuturePoi, FutureStaff, and LED LeviWands come with a wall charger to recharge your batteries. Adapters to fit into non-US wall outlets are not included with your hoop, wand, poi, or staff.

 
Please review our Battery Safety page, and refer to the Product Manual sent with each hoop, poi, staff, battery, or accessory.
 

Countries we Ship to

All prices on the website are shown in US Dollars (USD).

Canada, United Kingdom, Australia, New Zealand, France, Belgium, Ireland, Italy, Norway, Sweden, Finland, The Netherlands, Spain, Portugal, Romania, Czech Republic, Switzerland, South Africa, Greece, Austria, Russia, Japan, Israel, U.A.E., Egypt, Turkey, Saudi Arabia, Thailand, South Korea, Philippines, Indonesia, Malaysia, Singapore, Mexico, Brazil, Costa Rica, Panama.

Unfortunately due to new customs restrictions we cannot ship to Germany as our products do not currently have a CE mark.

Shipping Quotes

Don’t see a country on here you would like to ship to? Use the International form below 🙂
For orders outside the countries listed above, please use the International Ordering Form below to get a shipping quote. Since each country has different shipping rules and prices, we need to invoice international customers individually.
 
When we receive your order request, we will quote shipping and work out any details or questions about your order. We will send an invoice for the final amount. MoodHoops has shipped to over 40 countries, so you can order with confidence 🙂
 
To estimate shipping refer to the “International Standard” and “International Express” shipping times on this page to see the general amount of time it takes for an international delivery once your order has been shipped.

 
Actual shipping times may vary depending on which country we are shipping. Please feel free to ask for more information if these times still apply for delivery to your country.

 

Need to change your shipping address?

Please fill out the Address Change Form and we’ll get back to you quickly.
If your order is still in the workshop it’s no problem to change the address on the order. If the package has already shipped we may not be able to retrieve it, but please still fill out the form and we’ll get back to you with more information.
 
Address Change Form

 

International Order Form

  • Please remember to include the sizes and quantities you desire. Make sure to include any desired upgrades like PolyPro tubing or extra rechargeable batteries. Example: x1 Blaze (size 38"), x1 Tigerlily (size 36"), x1 pair of minis (Julep, Luna), 3-pack Small Batteries, x3 hoop wax.


  • Double check for accuracy!
  • Required for International Shipping
  • City or region package will be shipping to
  • If applicable to your country
2017 Postal Holidays
  • Monday, January 2 – New Year's Day
  • Monday, January 16 – Martin Luther King, Jr. birthday
  • Monday, February 20 – President’s Day/Washington's birthday
  • Monday, May 29 – Memorial Day
  • Tuesday, July 4 – Independence Day
  • Monday, September 4 – Labor Day
  • Monday, October 9 – Columbus Day
  • Friday, November 10 – Veterans’ Day
  • Thursday, November 23 – Thanksgiving
  • Monday, December 25 – Christmas Day

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