MoodHoops Around the World

Flow knows no borders! 🌎 Whether you’re ordering an LED hoop, poi, staff, or other flow props, we’re here to help you navigate international shipping, customs requirements, and available delivery options. Many products are made to order, and international delivery may also involve customs clearance. Here’s what to know before you order.

Ordering Through Checkout

Many international destinations can order directly through our website. Add your items to the cart, enter your shipping address at checkout, and review the services available for your order.

Availability depends on the shipping destination, products, and applicable restrictions.

Need a Custom Shipping Quote?

If your shipping destination isn’t available at checkout, you need faster delivery, or your order requires a special shipping review, we may be able to arrange a custom quote and invoice.

Go to our International Order Form

How International Delivery Works

Total delivery time may include more than carrier transit.

1. Order & Prepare

We handcraft or prepare your products, check their configuration, and pack them for shipment.

2. Carrier Transit

Your package travels with the available international shipping service.

3. Customs Clearance

Customs authorities at the destination may inspect the shipment or request import payments or documents.

4. Final Delivery

Once cleared, your package continues to its final delivery address.

Business days exclude weekends and holidays. Delivery dates are estimates, not guarantees. Customs delays can extend the timeline.

International Shipping Options & Deadlines

Standard international shipping may be available at checkout for eligible destinations. Express international service is not currently a standard checkout option; expedited shipping may be available through a custom quote. Options and pricing depend on the shipping destination, products, package size, battery configuration, and delivery deadline.

Standard International Shipping

Check your cart and checkout for shipping services and costs available to your address. Actual delivery times vary by destination and customs processing.

Expedited & Special Shipping

Have an event or firm deadline? Request a custom shipping quote before ordering. We can review available services and provide an invoice if a suitable option is available.

Understanding Customs & Import Charges

International orders may have additional fees assessed by the destination country or delivery company. Unless checkout or your custom quote specifically says these charges are prepaid or included, additional amounts may be collected separately during customs clearance or before delivery.

Duties & Tariffs

Import charges that may depend on product classification, origin, value, and local rules.

VAT, GST & Taxes

Consumption or import taxes may be collected at checkout or when a shipment enters the destination country, depending on local rules.

Brokerage & Handling

Carriers or postal operators may charge customs-clearance, administration, or handling fees.

Import charges are not included in MoodHoops shipping costs unless explicitly identified as prepaid. We can’t guarantee how much the applicable customs authority or carrier will assess. For Canada, the CBSA Duty and Taxes Estimator provides general guidance for personal imports, but does not include surtaxes or guarantee charges for a shipped order. See the destination-specific notes below.

Country-Specific Shipping & Customs Notes

Import requirements vary by destination. Select a location below for a few practical details to consider before ordering. These notes are general guidance, not guaranteed tax or delivery estimates.

Canadian import charges can vary by shipping service, product origin, and applicable taxes or tariffs. Different low-value import rules may apply to postal and courier shipments. The CBSA Duty and Taxes Estimator is intended for personal imports and may offer general guidance, but it does not include surtaxes or provide a guaranteed quote for a shipped order. For current U.S.-origin counter-tariff information, consult Canada’s official counter-tariff list.

For deliveries to Great Britain (England, Scotland, and Wales), VAT treatment differs for consignments valued at £135 or less versus those above £135. Orders above the threshold generally follow import VAT and customs procedures; for lower-value direct sales, UK rules generally require VAT to be handled at the point of sale. Customs rules for Northern Ireland can differ. Please consult HMRC’s guidance for details. We recommend confirming potential import charges before ordering.

EU destinations apply VAT rules to imported purchases. Low-value e-commerce customs rules changed in July 2026, so customs duties may apply even to qualifying orders valued at €150 or less. How charges are accounted for or collected depends on the shipment and applicable tax arrangements. Review the European Commission’s current guidance for details.

South Korean customs requires a Personal Customs Clearance Code (PCCC) for e-commerce imports. Please ensure the recipient’s name, contact details, and PCCC are accurate and available when requested. Customs or the carrier may need to confirm this information before the package can be released. See the Korea Customs Service instructions.

Shipping to Australia, New Zealand, or another destination? See the relevant customs authority for current import rules, or contact our team about the documentation for your shipment.

International Shipping Details & FAQs

Helpful answers about international deliveries, batteries, customs, and warranty shipments.

Shipping & Order Preparation

Add your selected products to your cart and enter your destination address at checkout. Available services and prices depend on the destination and the order contents. If checkout does not offer a method for your shipping destination, please use the International Order Form below to request a quote.

Many MoodHoops products, especially our LED hoops, are handcrafted to order. Your order must be prepared and packed before carrier transit begins. International packages may also require customs clearance, which can add time beyond the estimated transit period.

Services may include USPS, UPS, FedEx, DHL, or another shipping partner, depending on the destination and product restrictions. If you have a preferred carrier or need an expedited option, please request a custom quote before ordering. We cannot guarantee that every carrier or service is available for every shipment.

Mixed orders are generally prepared for shipment together once all items are ready. If you would like to receive in-stock items separately, please contact us before ordering to discuss availability and any extra shipping charges.

Customs, Payments & Batteries

Not unless checkout or your custom quote specifically identifies them as prepaid. Customs authorities and shipping providers may assess duties, VAT/GST, brokerage, or handling fees at the destination. If a prepaid import-charge option is offered, the quote should identify what is covered.

No. We must provide accurate customs declarations, including product descriptions, values, classifications, and country-of-origin details. We cannot mislabel a commercial purchase or declare an inaccurate value.

A carrier or customs authority may need to contact you about a delivery, an import payment, or additional documentation. Certain destinations also require a tax or customs identification number. Please provide a working email address and phone number with country code.

Many LED products contain rechargeable lithium-ion batteries. International restrictions differ by carrier and destination. Some services accept only batteries installed in the product, while loose or spare batteries may be restricted or unavailable. We may contact you to adjust the shipment if necessary.

Unpaid charges or missing customs information may delay a shipment or cause it to be returned or abandoned. Original shipping, return shipping, carrier fees, and nonrefundable import charges may reduce any refund available under the applicable order terms. Please contact us before refusing a shipment so we can review the situation.

Warranty, Currency & Equipment

Please contact us for repair authorization and customs instructions before shipping an item to the United States. For covered warranty service, MoodHoops pays for the repair and shipment back to you; you are generally responsible for shipping the item to our workshop unless an exception is approved. Keep your original purchase and customs records. We cannot guarantee that customs authorities will waive charges on repaired or returned products.

Do not mail a damaged or defective lithium battery without speaking with us first. Special carrier restrictions may apply.

MoodHoops purchases are billed in U.S. dollars (USD). Your bank or payment provider determines the conversion rate and may charge a foreign-transaction fee.

Unless a product listing states otherwise, supplied wall-plug chargers use a U.S.-style plug. International plug adapters are not included. Check your charger’s electrical ratings and local requirements before use.

International Order & Shipping Quote Request

If your shipping destination is unavailable at checkout, you need expedited shipping, or your order needs a special shipping review, please submit the form below. Our team can review available options and send a custom invoice with a shipping quote when we can accommodate the request.

For the most accurate quote, include every product, quantity, size, color, battery option, accessory, and upgrade, along with your full shipping address and any required delivery date. Additional import charges may apply unless the quote says they are prepaid.

  • Required in case shipping carrier or customs agency needs to contact you.
  • Please remember to include the sizes, quantities, and any upgrades you desire (like polypro tubing or extra batteries). One easy way to do this is to add the items to the cart, then copy and paste the order text into this box.

Need help with a warranty repair rather than a new order? Contact our team before sending your item.