MoodHoops guarantees the hoop internals (LEDs, solder joints, battery terminals, counterweight) for 6 months. If your warranty has lapsed, please contact us anyway and we'll do our best to help you out. We want you to love your hoop!
Only use ONE battery at a time in your hoop. Using two batteries damages the hoop and VOIDS YOUR WARRANTY.
Do not disassemble your hoop. Disassembly VOIDS YOUR WARRANTY.
Kinked, creased, or bent tubing is not covered by the warranty. Normal hooping, even strong impacts, won’t kink it. There is a significant chance that you could kink your hoop while attempting to coil it down for storage. If you are in doubt about whether you can fully coil your hoop without kinking it, don’t coil all the way, it will not be covered by the warranty. We've provided this video to demonstrate how we coil the hoops for shipping.
The tubing policy above also applies to PolyPro LED hoops. Please read our FAQ about PolyPro day hoops vs PolyPro LED hoops before purchasing a PolyPro LED hoop.
If you've accidentally kinked or cracked your LED hoop and would like new tubing, contact us so we can discuss a repair fee and return authorization.
We strive for excellence in customer service and will respond to your questions or concerns regarding your hoop. Simply use our Contact Form.
