MoodHoops guarantees the hoop internals (LEDs, solder joints, battery terminals) for 6 months. If your warranty has lapsed, please contact us anyway and we'll do our best to help you out. All MoodHoops use only high quality materials and go through rigorous quality control steps to ensure you receive the best workmanship. We want you to love your hoop!
Only use ONE battery at a time in your hoop. Using two batteries damages the hoop and VOIDS YOUR WARRANTY. Batteries are consumable and are not covered by warranty, but please contact us with any questions. Please test each battery in your hoop upon receipt and let us know within 4 days. Use only a battery inside your Moodhoop that was purchased from our Shop. Please refer to extremely important Battery Safety and Care tips for more info.
Do not disassemble your hoop. Disassembly VOIDS YOUR WARRANTY. Please contact us through the Troubleshooting/Warranty/Repair form for help with your hoop. Please do not send back your hoop without writing in to us first, as we may be able to help with the issue without the need to send it in.
Info about kinked, creased or cracked tubing:
Kinked, creased, or bent tubing is not covered by the warranty. Most normal hooping, even strong impacts, won’t kink the tubing. There is a significant chance that you could kink your hoop with aggressive hooping tricks or while attempting to coil the hoop down for storage. Exposure to heat when the tubing is collapsed can cause the tubing to warp and should be avoided. If you are in doubt about whether you can fully coil your hoop without kinking it, don’t coil all the way, it will not be covered by the warranty. We've provided this video to demonstrate how we coil the hoops for shipping.
Certain moves like breaks, reversals, or some sort of trauma to the hoop, like a high impact hit or landing on it accidentally when trying to jump through it, is what can result in the hoop getting a kink in it. These kinds of aggressive moves may also cause damage to the individual LEDs.
The tubing policy above also applies to PolyPro LED hoops. Please read our FAQ about PolyPro day hoops vs PolyPro LED hoops before purchasing a PolyPro LED hoop.
If you've accidentally kinked or cracked your LED hoop and would like new tubing, contact us so we can discuss a repair fee and return authorization.
We strive for excellence in customer service and will respond to your questions or concerns regarding your hoop. Simply use our Contact Form.
Fire or water damage to an LED hoop/FutureHoop is not covered by the Warranty. Always avoid wet or damp environments with your LED hoop. Hoops with water damage are not able to be repaired.
FutureHoop Warranty:The FutureHoop Warranty covers workmanship and materials for 6 months. FutureHoops contain sensitive components and it is the responsibility of the customer to avoid misuse of the hoop and to take proper care, as described in the below tips, which are also a part of our general warranty information. If misuse or abuse of the hoop causes damage, this will not be covered by the warranty, but we are still happy to help with repairs. Repairs on the FutureHoop will be expensive, and extra care should be taken with certain moves in this hoop.
Contact us immediately and we will help to get your hoop working again as fast as possible. Repaired hoops will be shipped back to the customer. Determining warranty eligibility is at our discretion.
If there are more than two consecutive lights that go out on your hoop, this is covered by the warranty.
Hoop batteries are consumable and are not covered by the warranty, unless the battery is received non-working on arrival. Please test each battery in your hoop upon receipt and let us know within 4 days.
Please read all LED MoodHoops warranty and hoop care information. Please contact us if you have any questions about the FutureHoop warranty before making your purchase.
If a FutureHoop is found with damage due to misuse, this will not be covered by the warranty. Hoop trauma can cause individual LEDs to fail, which may not be covered by the warranty, and will be determined upon inspection. Damage and regular wear and tear to the tubing is not covered by the warranty.
FutureHoop Care Instructions:Follow these tips to keep your hoop in good shape and to avoid damage to the hoop that will not be covered by the warranty.
- Never put two batteries into your hoop, or put a battery in backwards.
- Avoid very high and very low temperatures. Do not leave the hoop in a hot, enclosed space, like a vehicle, for extended periods of time. Avoid direct sunlight.
- Avoid wet or damp environments, like outdoor grassy areas where dew can collect. The sensitive hoop components are not waterproof.
- Aggressive breaks, hard reversals, hard impacts against the ground or walls, missed jumps or some other trauma to the hoop can cause damage to the tubing or to individual LEDs. This kind of damage is not covered by the Warranty.
- Avoid hooping on concrete or other hard surfaces. When hooping, give yourself enough room to dance and perform tricks and avoid hard impacts on walls, the ground or other hard surfaces.
Fire Wick Warranty
Moodhoops warrants to the purchaser of the Moodhoops Fire Wicks that the product will be free from defects in materials and/or workmanship. This expressly excludes finishes, wicking material (which deteriorates with time and use) and re-wicking labor.
Any defective Moodhoops Fire Wicks shall be replaced or repaired after inspection by our company, or representative, showing the product has failed under this warranty, and provided a written claim is presented to us. Under this warranty we agree to either: replace the defective product; or repair the defective tool at no charge, excluding shipping costs. This warranty is in lieu of all other warranties expressed or implied and is the sole warranty extended by us for the Moodhoops Fire Wick. Our liability under this warranty is limited to the replacement or repair of the product and does not include any responsibility for consequential or other damages and injuries of any nature.
Please note that damage to a hoop caused by Fire Wicks is not included in any warranty. If you think you might damage your hoop, try using a piece of scrap tubing or an old hoop first.
Each MoodHoops Fire Hoop comes complete with a blank hoop from our standard options. Once a Fire Hoop has been shipped, we cannot exchange the size of the hoop included with the Fire Hoop. A new hoop size can be purchased and the hoop included with the original Fire Hoop can be used as a practice hoop.
Each of the hoop options available with a Fire Hoop, except the Single-Wick Iso Mini, have an inner sleeve that cannot take the pressure from the hoop being collapsed and locked into place. Fully collapsing and closing the hoop will cause the inner sleeve to kink.
The locking snap button allows the hoop to be opened and partially collapsed, but the hoop should not be coiled and locked into place for storage. A kinked inner sleeve is not covered by Warranty.