MoodHoops guarantees the electronic internals (such as LEDs, solder joints) for 1 year. Please contact us through the Troubleshooting/Warranty/Repair form for help with your hoop. Please do not send back your hoop, poi or staff without writing in to us first, as we may be able to help with the issue without the need to send it in.
Water or fire damage to an LED hoop/FutureHoop/FuturePoi or Staff is not covered by the Warranty. Always avoid wet or damp environments with your LED props, or leaving your them outside. LED props with water damage are often not able to be repaired.
If your Warranty has lapsed, please contact us anyway and we'll do our best to help you out. All MoodHoops products use only high quality materials and go through rigorous quality control steps to ensure you receive the best workmanship. We want you to love your flow with your MoodHoop purchase!
Only use ONE battery at a time in your hoop. Using two batteries damages the hoop and VOIDS YOUR WARRANTY. Batteries are consumable and are not covered by Warranty, but please contact us with any questions. Please test each battery in your hoop upon receipt and let us know within 4 days if you have a non-working battery upon arrival. Take good care of your batteries, as described in the link below, to get the longest life out of your rechargeable lithium-ion batteries. Use only a battery inside your Moodhoop that was purchased from our Shop.
Please refer to extremely important Battery Safety and Care tips for more info.
The grip tape on the hoop is also consumable and is not covered by the Warranty. New tape can be purchased through our website.
Do not disassemble your hoop or poi. Disassembly VOIDS YOUR WARRANTY.
Info about kinked, creased or cracked hoop tubing:
Kinked, creased, or bent tubing is not covered by the Warranty. Most normal hooping, even strong impacts, won’t kink the tubing. There is a significant chance that you could kink your hoop with aggressive hooping tricks or while attempting to coil the hoop down for storage. Exposure to heat when the tubing is collapsed can cause the tubing to warp and should be avoided. Coiling your hoop in extremely cold temperatures is more difficult and can lead to bent or cracked tubing if not very careful.
Certain moves like breaks, reversals, or some sort of trauma to the hoop, like a high impact hit or landing on it accidentally when trying to jump through it, is what can result in the hoop getting a kink in it. These kinds of aggressive moves may also cause damage to the individual LEDs.
Coiling you hoop for travel or storage
If you are in doubt about whether you can fully coil your hoop without kinking it, don’t coil all the way, a kink from coiling is not be covered by the Warranty. Coiling your hoop is at your own risk. We've provided this video to demonstrate how we coil the hoops for shipping.
Hoop Tubing Replacement - Retube
If you've accidentally kinked or cracked your LED hoop and would like new tubing, please fill out this Hoop Tubing Replacement form and we'll contact you to discuss the repair fee and process your request.
We strive for excellence in customer service and will respond to your questions or concerns regarding your hoop, LED poi or staff. Simply use our Contact Form.
Fire or water damage to an LED hoop/FutureHoop/FuturePoi/FutureStaff is not covered by the Warranty. Always avoid wet or damp environments with your LED hoop, poi or staff. Props with water damage are often not able to be repaired.
The FutureHoop Warranty covers workmanship and materials for 6 months. FutureHoops contain sensitive components and it is the responsibility of the customer to avoid misuse of the hoop and to take proper care of the hoop, as described in the below tips, which are also a part of our general Warranty information. If misuse or abuse of the hoop causes damage, this will not be covered by the Warranty, but we are still happy to help with repairs.
Contact Us immediately and we will help to get your hoop working again as fast as possible. Repaired hoops will be shipped back to the customer. Determining Warranty eligibility is at our discretion.
Hoop batteries are consumable and are not covered by the Warranty, unless the battery is received non-working on arrival. Please test each battery in your hoop, and test your charger, upon receipt and let us know within 4 days.
The grip tape on the hoop is also consumable and is not covered by the warranty. New tape can be purchased through our website.Please read all LED MoodHoops Warranty and Hoop Care information. Please contact us if you have any questions about the FutureHoop Warranty before making your purchase.
If a FutureHoop is found with damage due to misuse, this will not be covered by the Warranty. Hoop trauma can cause individual LEDs to fail, which may not be covered by the Warranty, and will be determined upon inspection. Damage and regular wear and tear to the tubing is not covered by the Warranty.
FutureHoop Care Instructions:Follow these tips to keep your hoop in good shape and to avoid damage to the hoop that will not be covered by the Warranty.
- Follow all Battery Safety and Care tips.
- Never put two batteries into your hoop, or put a battery in backwards.
- Avoid very high and very low temperatures. Do not leave the hoop in a hot, enclosed space, like a vehicle, for extended periods of time. Avoid direct sunlight.
- Avoid wet or damp environments, like outdoor grassy areas where dew can collect. The sensitive hoop components are not waterproof.
- Aggressive breaks, hard reversals, hard impacts against the ground or walls, missed jumps or some other trauma to the hoop can cause damage to the tubing or to individual LEDs. This kind of damage is not covered by the Warranty.
- Avoid hooping on concrete or other hard surfaces. When hooping, give yourself enough room to dance and perform tricks and avoid hard impacts on walls, the ground or other hard surfaces.
The FuturePoi Warranty covers workmanship and materials for 6 months. FuturePoi contain sensitive components and it is the responsibility of the customer to avoid misuse and take proper care, as described in the below tips, which are also a part of our general warranty information. If misuse or abuse of the poi causes damage, this will not be covered by the warranty, but we are still happy to help with repairs.
Water or fire damage to FuturePoi is not covered by the Warranty. Always avoid wet or damp environments with your LED poi, or leaving your poi outside.
Contact Us immediately and we will help to get your poi working again as fast as possible. Determining warranty eligibility is at our discretion.
FuturePoi BatteryCareBatteries are consumable and will need be replaced at some point, similar to batteries in your smartphone or mp3 player. Leaving the poi in a fully discharged state, or in a hot environment, could result in early failure of your battery and will not be covered by the warranty.
With proper care the internal batteries should keep an acceptable charge for years. Even if out of warranty, battery replacement can be performed for a nominal fee.
Fire Wick Warranty
Moodhoops warrants to the purchaser of the Moodhoops Fire Wicks that the product will be free from defects in materials and/or workmanship. This expressly excludes finishes, wicking material (which deteriorates with time and use) and re-wicking labor.
Please Contact Us if you have any questions about the Fire Wicks. Any defective Fire Wicks shall be replaced or repaired after inspection, showing the product has failed under this warranty, and provided a written claim is presented to us. Under this warranty we agree to either: replace the defective product; or repair the defective tool at no charge, excluding shipping costs. This warranty is in lieu of all other warranties expressed or implied and is the sole warranty extended by us for the Detachable Fire Wick. Our liability under this warranty is limited to the replacement or repair of the product and does not include any responsibility for consequential or other damages and injuries of any nature.
Please note that damage to a hoop caused by Fire Wicks is not included in any warranty. If you think you might damage your hoop, try using a practice hoop or or an old hoop first.
Each MoodHoops Fire Hoop comes complete with a blank hoop from our standard options. Once a Fire Hoop has been shipped, we cannot exchange the size of the hoop included with the Fire Hoop. A new hoop size can be purchased and the hoop included with the original Fire Hoop can be used as a practice hoop.
Each of the hoop options available with a Fire Hoop, except the Single-Wick Iso Mini, have an inner sleeve that cannot take the pressure from the hoop being collapsed and locked into place. Fully collapsing and closing the hoop will cause the inner sleeve to kink.
The locking snap button allows the hoop to be opened and partially collapsed, but the hoop should not be coiled and locked into place for storage. A kinked inner sleeve is not covered by Warranty.
International customers: Please keep in mind that covered warranty issues will have the repair and return postage covered/paid for by us, but purchasing the postage for sending the warrantied product back to us is paid for by the customer.