For the most accurate shipping quote, add your desired items to the cart, proceed to checkout, and enter your delivery address. You’ll see the available shipping methods and prices for your location.

We ship orders using USPS, UPS, or FedEx. If you prefer a specific carrier, contact us before ordering to discuss available options.

Yes! Signature Confirmation is available at checkout for U.S. orders.

Your delivery estimate includes two stages: preparing your order at our workshop and carrier transit. Priority and Express have shorter estimated timeframes for both stages, but your order must still be prepared before it ships. Express does not necessarily mean same-day dispatch. The estimated total delivery time for each option is shown above.

Many MoodHoops products are handcrafted to order, while Ready-to-Ship products are already in stock. When an order contains both, items are generally shipped together once everything is ready. If you’d like to receive your Ready-to-Ship items sooner, contact us to discuss separate shipments and any additional shipping costs.

Once your order has been prepared for shipment, you’ll receive a shipping confirmation email with tracking information. Processing time depends on the shipping option selected and the products in your order. You can also check your order status using the Chat Assistant by selecting Find an order.

Tracking may initially show Label Created or a similar status. This means a shipping label has been generated, but the carrier may not have accepted or scanned your package yet. Tracking updates can also take time to appear after carrier acceptance. If your shipment has had no movement for an unusually long period, contact us so we can review it.

If you notice an error in your shipping address, please contact us as soon as possible with your order number and corrected address. We’ll review whether a change is possible before shipment. After your package has been handed to the carrier, address changes may be restricted or unavailable, and additional fees may apply.

During especially busy periods, preparing handmade and made-to-order products may take longer than usual. We’ll communicate significant changes to our estimated processing times when possible. If you have a firm deadline, contact us before ordering to discuss available options.

Verify the delivery address and tracking details. Check around your delivery location, with household members or neighbors, and with any building office or mailroom that may receive packages. If you still can’t locate your shipment, contact us with your order number and tracking information so we can review the available delivery details.

Carrier delays can occasionally occur after a package leaves our workshop. Check your tracking information for the latest updates. If the estimated delivery window has passed or tracking has stopped updating for an extended period, contact us with your order number so we can review the shipment and any appropriate carrier follow-up.

Please contact us as soon as possible with your order number, a description of the damage, and clear photos of the affected items and packaging. Keep the original packaging while we review the issue, as it may be needed for a shipping claim or investigation.

If your order contains an incorrect item or something different from what you purchased, please contact us with your order number and photos of the items received. We’ll review the order and help arrange an appropriate correction.

If your package is on its way back to us, please complete our Return to Sender form. Once your package is returned to our workshop, we’ll review your information and follow up with available reshipping options. Additional shipping charges may apply depending on the circumstances.