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Have a question? First read the following list, and the FAQ page, as your question may already be answered elsewhere on the site. Thanks:)

Sizing Info – Detailed explanation of the different hoop sizes and tubing diameters.
Shipping and Tracking – Time sensitive? Select Express or Priority.
Return/Exchange Policy – Read before requesting an RMA below.
International Orders – For orders outside the US and Canada.
Hoop Customization – Looking for a different size or color?

Troubleshooting Hoop Issues, Repair requests? – Use this form for answers or to request further assistance.

Contact

By selecting the correct topic and filling out all the fields we ask for, you are ensuring the quickest possible service :)

How can we help you?*
Name*
FirstLast
Email*
What was the original name or email address used to place your order? *
Please fill out this Address Change Form.

For any other shipping-related issues, please select "Shipping Question" in the menu.

If you've checked your tracking and realized that your package is on its way back to us as a Return to Sender, no worries. We will get your package reshipped to the corrected address as soon as we receive it back in our workshop.
Please fill out the Return to Sender form.
Please use the Order Change Form to change the style, size, quantity, or shipping priority of your order.

Need to change your shipping address? Use the Address Change form.
To solve your problem, get troubleshooting tips, or request repairs, please use the Troubleshooting Form.
Express and Priority orders are built and shipped very quickly!
Check out the Shipping Page for hoop building and shipping times.

If you would like to expedite your order and it has not yet shipped, please use the Order Change Form.
We're happy to help you get just the hoop you're looking for. For helpful info, check out these pages:
- Frequently Asked Questions
- Sizing Guide
- Hoop Features
- PolyPro LED Hoops
Looking for a Custom Hoop? Check out our MoodHoops Remixes page or design and get a quote for totally custom Moodhoop on the spot.

If you have Troubleshooting questions or Repair requests, visit this page.
What question can we answer?*
For hoop building and shipping times, and other important shipping info, check out the Shipping page.

Address Change? - Use this form if your order has not yet shipped.

If your hoop has already shipped out, but you needed to make an Address Change, please select "Tracking Info says 'Return to Sender.'"
Please select:
Request Tracking Info
International shipments
Expedite your shipping
Tracking Info says "Return to Sender"
Other
When your order has shipped, your tracking info will be automatically sent to the email address used at checkout. For more information, see this FAQ, and consult the build and ship times listed on the Shipping page.

We're unable to change the email address where the tracking is sent to, as this is handled automatically.
For orders outside the US and Canada, please use the International Order Form page.
If your order has not yet shipped, you can expedite it using the Order Change Form.
If you've checked your tracking and realized that your package is on its way back to us as a Return to Sender, no worries. We will get your package reshipped to the corrected address as soon as we receive it back in our workshop.

Please fill out the Return to Sender form.
Shipping Question - Other - How can we help you?:*
Please fill out the Exchanges and Returns form.
If you need assistance with the following topics, please click on a link below or go back and select the correct menu option:

Repairs / Troubleshooting / Warranty

An Express or Priority order

Address Change

Order Change

Using the correct form ensures that your information gets to our shipping department as quickly as possible.

If you need a totally custom hoop, check out our Custom Hoop Page.

Check out our FAQs, Sizing Guide and Hoop Features pages for helpful info.

Otherwise, fill out the form below :)
If this is about an order you placed, what was the original name or email address used to place your order?
Questions? Comments?*
To get your tubing replaced, fill out the Hoop Tubing Replacement Form.
Solutions and Fixes to Checkout Trouble

Correct billing address needed (change shipping address on next page)

Try using a different web browser (i.e. Internet Explorer, Mozilla Firefox)

Use a different computer to complete the transaction

Clear your cookies

Call the bank

If you're having difficulty checking out through PayPal, this may be because the billing address of your credit/debit card was not entered correctly on the first page of payment info.

On the first page of checkout details, where the address and credit card information is entered, provide the billing address as it's listed on your credit card statement. Once you submit your billing information, you'll have the option to change your shipping address and do a final confirmation of your order.
Please describe what error message or issue you're experiencing.*
Notes:

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