Contact Us Contact Us By selecting the correct topic and filling out all the fields, you are ensuring the quickest possible service :) How can we help you?*Address ChangeOrder Change (size, style, qty, shipping)My Express or Priority OrderProduct QuestionShipping QuestionFutureHoop QuestionFuturePoi QuestionFutureStaff QuestionTrouble Checking OutOtherName* First Last Email* What was the original name or email address used to place your order?*Order # (if available):Please select:*Request Tracking InfoInternational shipmentsExpedite your shippingTracking Info says "Return to Sender"Postage e-mail says my address is UnconfirmedOtherWhat question can we answer?* Questions? Comments?* Notes: Tracking Info When your order has shipped, your tracking info will be automatically sent to the email address used at checkout. For more information, see this FAQ, and consult the build and ship times listed on the Shipping page. We're unable to change the email address where the tracking is sent to, as this is handled automatically, but we can forward it to a new email address upon request.International Shipments For orders outside the US and Canada, please use the International Order Form page.Expedite Shipping If your order has not yet shipped, you can expedite it using the Order Change Form. If your order has already shipped out, but you needed to make an Address Change, please select "Tracking Info says 'Return to Sender.'"Return to Sender If you've checked your tracking and realized that your package is on its way back to us as a Return to Sender, no worries. We will get your package reshipped to the corrected address as soon as we receive it back in our workshop. Please fill out the Return to Sender form.Unconfirmed Address An unconfirmed address will not delay your order. Your package will still be shipped to the shipping address provided at checkout. Please review your email confirmation to double check that the shipping address is correct for your order.Please describe what error message or issue you're experiencing.* Please fill out this Address Change Form. For any other shipping-related issues, please select "Shipping Question" in the menu. If you've checked your tracking and realized that your package is on its way back to us as a Return to Sender, no worries. We will get your package reshipped to the corrected address as soon as we receive it back in our workshop. Please fill out the Return to Sender form. Please use the Order Change Form to change the style, size, quantity, or shipping priority of your order. Need to change your shipping address? Use the Address Change form.Express and Priority orders are built and shipped very quickly! If you would like to expedite your order and it has not yet shipped, please use the Order Change Form. If you have not yet placed your order and would like to know if your package will reach you in time, please include your shipping zip code in the details. We're happy to help you get just what you're looking for! For helpful info, check out these pages: Frequently Asked Questions Sizing Guide Gifting Guide Hoop Services Looking for a totally custom hoop? Check out our LED selection and custom hoop guide! Thanks for your interest in the FutureHoop! We are happy to answer all of your questions and appreciate your feedback :) A FutureHoop is not an ordinary purchase or gift! Correct sizing, Shipping/Delivery times, and Exchange info is important to know ahead of time. Check out the Gift Buying Guide for helpful info! General Questions about the FutureHoop? What are the differences between the 3 FutureHoop Models? Questions about hoop sizing? Thanks for your interest in FuturePoi! We are happy to answer your questions and appreciate your feedback :) Visit the FuturePoi Frequently Asked Questions section for Poi specs and helpful answers. Thanks for your interest in the FutureStaff! We are happy to answer your questions and appreciate your feedback :) Looking to get a FutureStaff Attachment piece in a custom size? Please contact us through this form and we can answer any questions or send a custom FutureStaff invoice for the custom attachment piece and other options. Otherwise please use this form :)Solutions and Fixes to Checkout Trouble Correct billing address needed (change shipping address on next page) Try using a different web browser (i.e. Internet Explorer, Mozilla Firefox, Chrome) Use a different computer to complete the transaction Clear your cookies Call the bank If you're having difficulty checking out through PayPal, this may be because the billing address of your credit/debit card was not entered correctly on the first page of payment info. On the first page of checkout details, where the address and credit card information is entered, provide the billing address as it's listed on your credit card statement. Once you submit your billing information, you'll have the option to change your shipping address and do a final confirmation of your order.If you need assistance with the following topics, please click on a link below or go back and select the correct menu option: Repairs / Troubleshooting / Warranty General Hoop Services FutureHoop Services An Express or Priority order Address Change Order Change Using the correct form ensures that your information gets to our shipping department as quickly as possible. If you need a totally custom hoop, check out our Custom Hoop Page. Check out our FAQs, Sizing Guide and Hoop Features pages for helpful info. Otherwise, fill out the form below :) Helpful Links Address Changes Order Changes Frequently Asked Questions Shipping info Repair or Warranty requests? Hoop Services Exchange /Return Custom LED Hoops Gift Buying Guide Sizing Guide Gift Cards Battery Safety and Care Follow us @moodhoops on Instagram! Tag #moodhoops to show up here!