Contact Us Contact Us Address Changes Order Changes Frequently Asked Questions Shipping info Exchange /Return Custom LED Hoops Gift Buying Guide Sizing Guide Gift Cards Battery Safety and Care Repair or Warranty requests? Hoop Re-Tubing Contact Us By selecting the correct topic and filling out all the fields, you are ensuring the quickest possible service :) How can we help you?*Address ChangeOrder Change (size, style, qty, shipping)Product QuestionRepairs / Troubleshooting / WarrantyMy Express or Priority OrderFutureHoop QuestionFuturePoi QuestionFutureStaff QuestionShipping questionExchanges & ReturnsOtherGift Certificates & RedemptionHoop Tubing ReplacementResize FutureHoopTrouble Checking OutThanks for your interest in the FutureHoop! We are happy to answer all of your questions and appreciate your feedback :) A FutureHoop is not an ordinary purchase or gift! Correct sizing, Shipping/Delivery times, and Exchange info is important to know ahead of time. Check out the Gift Buying Guide for helpful info! General Questions about the FutureHoop? What are the differences between the 3 FutureHoop Models? Questions about hoop sizing? Thanks for your interest in FuturePoi! We are happy to answer your questions and appreciate your feedback :) Visit the FuturePoi Frequently Asked Questions section for Poi specs and helpful answers. Thanks for your interest in the FutureStaff! We are happy to answer your questions and appreciate your feedback :) Looking to get a FutureStaff Attachment piece in a custom size? Please contact us through this form and we can answer any questions or send a custom FutureStaff invoice for the custom attachment piece and other options. Otherwise please use this form :)Name* First Last Email* What was the original name or email address used to place your order?*Please fill out this Address Change Form. For any other shipping-related issues, please select "Shipping Question" in the menu. If you've checked your tracking and realized that your package is on its way back to us as a Return to Sender, no worries. We will get your package reshipped to the corrected address as soon as we receive it back in our workshop. Please fill out the Return to Sender form. Please use the Order Change Form to change the style, size, quantity, or shipping priority of your order. Need to change your shipping address? Use the Address Change form.To solve your problem, get troubleshooting tips, or request repairs, please use the Troubleshooting Form. Express and Priority orders are built and shipped very quickly! Check out the Shipping Page for hoop building and shipping times. If you would like to expedite your order and it has not yet shipped, please use the Order Change Form. If you have not yet placed your order and would like to know if your package will reach you in time, please include your shipping zip code in the details. We're happy to help you get just the hoop you're looking for. For helpful info, check out these pages: Frequently Asked Questions Sizing Guide Hoop Features General Hoop Services FutureHoop Services Looking for a Custom Hoop? Get a quote for totally custom Moodhoop on the spot. If you have Troubleshooting questions or Repair requests, visit this page.What question can we answer?* For hoop building and shipping times, and other important shipping info, check out the Shipping page. Address Change? - Use this form if your order has not yet shipped. If your hoop has already shipped out, but you needed to make an Address Change, please select "Tracking Info says 'Return to Sender.'" Please select:*Request Tracking InfoInternational shipmentsExpedite your shippingTracking Info says "Return to Sender"Postage e-mail says my address is UnconfirmedOtherWhen your order has shipped, your tracking info will be automatically sent to the email address used at checkout. For more information, see this FAQ, and consult the build and ship times listed on the Shipping page. We're unable to change the email address where the tracking is sent to, as this is handled automatically, but we can forward it to a new email address upon request.Unconfirmed addresses will not delay your order in any way. Your package will still be shipped to the provided shipping address.For orders outside the US and Canada, please use the International Order Form page.If your order has not yet shipped, you can expedite it using the Order Change Form.If you've checked your tracking and realized that your package is on its way back to us as a Return to Sender, no worries. We will get your package reshipped to the corrected address as soon as we receive it back in our workshop. Please fill out the Return to Sender form.Shipping Question - Other - How can we help you?:* Please fill out the Exchanges and Returns form. If you need assistance with the following topics, please click on a link below or go back and select the correct menu option: Repairs / Troubleshooting / Warranty General Hoop Services FutureHoop Services An Express or Priority order Address Change Order Change Using the correct form ensures that your information gets to our shipping department as quickly as possible. If you need a totally custom hoop, check out our Custom Hoop Page. Check out our FAQs, Sizing Guide and Hoop Features pages for helpful info. Otherwise, fill out the form below :)If this is about an order you placed, what was the original name or email address used to place your order?Questions? Comments?* Thanks for your order! Interested in getting your FutureHoop Resized, Retubed, converted to 5/8" tubing or converted having a seamless battery connection? FutureHoop Services Interested in getting your Moodhoop changed over to a seamless connection? Seamless Conversion for Classic Hoops While we may not be able to re-size Classic hoops, we now offer a Seamless Conversion for hoops with an outer cuff. Why can't the hoops be re-sized? Since the light spacing, build method and counterweights are set specifically to each size it would cost as much a new hoop! We would instead be happy to offer you a discount on a new hoop if you are a returning customer! You can write in using the Other option on the main Contact Form. We frequently see successful transactions of hoopers selling their used Moodhoops through our Facebook page! With an audience of over 120,000+ and growing, there's sure to be a happy hopper who would love to get your hoop at a discounted price :) Check out our Facebook page and post your hoop for sale. Once we see it up there, we'll definitely like the post to help encourage potential buyers to check out your listing. We also have a Tumblr account and our base of followers grows each day! Feel free to post on both places to increase the chances of a quick sale :) To post on our Tumblr page, send us your Hoop for Sale post as an "Ask" or a submission and we'll post it so other hoopers can check it out :) Purchase, redeem, or learn more about Gift Certificates here Find out more information on Hoop Retubing, Resizing, and Seamless Hoop Conversions on our Services page. Solutions and Fixes to Checkout Trouble Correct billing address needed (change shipping address on next page) Try using a different web browser (i.e. Internet Explorer, Mozilla Firefox, Chrome) Use a different computer to complete the transaction Clear your cookies Call the bank If you're having difficulty checking out through PayPal, this may be because the billing address of your credit/debit card was not entered correctly on the first page of payment info. On the first page of checkout details, where the address and credit card information is entered, provide the billing address as it's listed on your credit card statement. Once you submit your billing information, you'll have the option to change your shipping address and do a final confirmation of your order.Please describe what error message or issue you're experiencing.* Notes: Follow us @moodhoops on Instagram! Tag #moodhoops to show up here!