Holiday Shipping Deadlines

Order by these dates for delivery by 12/25

Business days do not include weekends or holidays – We always recommend Express for time sensitive orders!

US Shipping Build time Ship time Order by
US Express 1-2 business days 1-2 business days Monday, Dec 18
US Priority 2 business days 2-6 business days Sunday, Dec 17
US Standard 5 business days 3-6 business day Thursday, Dec 14

Int’l Shipping Build time Ship time Order by
Int’l Express 1-2 business days 7-9 business days Sunday, Dec 10
Canada Express 1-2 business days 5-7 business days Tuesday, Dec 12
Canada / Int’l Standard 5 business days 10-20 business days Monday, Nov 27th

Int’l Shipments: There may be delays when your package is going through customs that are beyond our control.

Holiday Shipping Deadlines

Holiday Shipping Deadlines

USA Shipping Times

Order by these dates for delivery by 12/25

US Shipping Days Order by
US Express 2-4 business days Monday, Dec 18
US Priority 4-8 business days Sunday, Dec 17
US Standard 8-13 business days Thursday, Dec 14
Int'l Shipping

Order by these dates for delivery by 12/25

Int’l Shipments: There may be delays when your package is going through customs that are beyond our control.

Int’l Shipping Days Order by
Int’l Express 8-11 business days Sunday, Dec 10
Canada Express 6-9 business days Tuesday, Dec 12
Canada & Int’l Standard 15-25 business days Monday, Nov 27th

Our responsive Customer Service team is available through the different contact forms above & through email Mon-Fri 9:00 am to approx 4:30 pm EST.

💛Help us help you faster💛
The contact forms above provide us all the information we need up front to identify the correct solution for your case.

💞

Help Desk

address change
Address Changes
order changeOrder Changes
moodhoops faq
Frequently Asked Questions
postage love
Shipping info
repairs
Repair or Warranty requests?
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Hoop Services
moodhoops-LED-minis
Exchange /Return
purple cupcake
Custom LED Hoops
gift-buying-guide moodhoopsGift Buying Guide moodhoops-polyroSizing Guide
moodhoops-gift-certificateGift Cards moodhoops small-battery-charger
Battery Safety and Care

💛Help us help you faster💛
The contact forms above provide us all the information we need up front to identify the correct solution for your case.
In most cases contacting us directly will result in you being asked to fill out one of the above forms anyway. Please consider the forms above as a first point of contact for fast and reliable service. Our direct email address is: customerservice+direct@moodhoops.com but using this as a first point of contact will result in a slower resolution of your issue compared to using the contact forms above.
This is our address but please note that it is not a retail location: MoodHoops, 3285 Northeast Parkway, Springhill, FL 34604.

Please note that you must contact us through the forms above to receive a return authorization before exchanging, returning, or redeeming a warranty for your item.

Looking for where to add your coupon code?
On the Checkout page look for “Have a coupon? Click here to enter your code”.
Click on the link and the box will drop down to add your code 😊