Contact Us

Help Desk

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Address Changes
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moodhoops faq
Frequently Asked Questions
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Shipping info
Repair or Warranty requests?
Hoop Services
Exchange /Return
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Custom LED Hoops
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Battery Safety and Care

Our responsive Customer Service team is available through the different contact forms above and through email Mon-Fri 9:00 am to approx 4:30 pm EST.

Our direct email address is: but using this as a first point of contact will result in a slower resolution of your issue compared to using the contact forms above. The forms above provide all the information we need up front to identify the correct solution for your case. In most cases contacting us directly will result in you being asked to fill out one of the above forms anyway. Please consider the forms above as a first point of contact for fast and reliable service.

This is our address but please note that it is not a retail location:
16041 Flight Path Dr
Brooksville, FL 34604
Also, please note that you must contact us through the forms above to receive an return authorization before exchanging, returning, or redeeming a warranty for your item.