Contact Us

How can we help you?*

futureHoop Help Desk

Questions?

Thanks for your interest in FuturePoi or FutureStaff!

We're happy to answer your questions and appreciate your feedback 🙂

For Hoop Services galore check out https://moodhoops.com/services/

Did you just checkout with a Service and need to know where to send your hoop?

Please allow us 1 business day to get back to you with all the details you need to know to send in your hoop.

Can Classic hoops be resized?

Classic hoop resizing is not a service that we offer. Since the light spacing, build method and counterweights are set specifically to each size, rearranging it would cost as much a new hoop! But... If you're a returning customer we would be happy to offer you a discount on a new hoop 🙂 Write in to us using the 'Other' option in this Contact Form and let us know your past order information.

We do offer a Seamless Conversion Service for hoops that were made with an outer cuff (2 years ago or more), giving the hoop fresh tubing and a smooth inner connection.

Questions about Shipping or Tracking?

Use the 'Shipping Question' option in the help menu above for more assistance

Looking for Repair or Troubleshooting help?

You'll find what you need on our Troubleshooting Home page

We're happy to help you get just what you're looking for!

For helpful info, check out these pages:

Frequently Asked Questions
Sizing Guide
Gifting Guide
Hoop Services
FutureHoop Comparison Guide
FuturePoi Comparison Guide
Looking for product accessories?
Looking for a totally custom hoop? Check out our LED selection and custom hoop guide!

Looking to get your LED Hoop Resized or Retubed?

Yes

FutureHoop Resizing & Retubing

Check out our FutureHoop Services page for options.

Can Classic hoops be resized?

Classic hoop resizing is not a service that we offer. Since the light spacing, build method and counterweights are set specifically to each size, rearranging it would cost as much a new hoop! But... we would be happy to offer you a discount on a new hoop if you are a returning customer. Write in to us and let us know what you're looking to get!

Classic Hoop Service

Breathe new life into your hoop!
You can get your hoop retubed or converted to a seamless battery connection with our Classic Hoop Services

You can always try to sell your hoop to loosen up some funds for a new hoop. With our Moodhoops Facebook audience of over 136,000+ and growing, there's sure to be a happy hopper who would love to get your hoop at a discounted price if you'd like to post it there for sale. We've heard of many successful transactions of hoopers selling their used Moodhoops through other Facebook pages.

Need to change your shipping address?

Please fill out the Address Change Form and we'll get back to you quickly.
Address Change Form

Return to Sender

If you've checked your tracking and realized that your package is on its way back to us as a Return to Sender, no worries. We'll get your package reshipped to the corrected address as soon as we receive it back in our workshop.
Please fill out the Return to Sender and we will reply with more information about your package.
Return to Sender Form

Need to make a change to your order that still hasn't shipped?

Use the Order Change Form to change the style, size, quantity, or shipping priority of your order.
Order Change Form

For other shipping-related questions, please select ~Shipping Question~ in the menu.

Need to make a change to your order that still hasn't shipped?

Use the Order Change Form to change the style, size, quantity, or shipping priority of your order.
Order Change Form

Need to change your shipping address?

Please fill out the Address Change Form and we'll get back to you quickly.
Address Change Form

Return to Sender

If you've checked your tracking and realized that your package is on its way back to us as a Return to Sender, no worries. We'll get your package reshipped to the corrected address as soon as we receive it back in our workshop.

Please fill out the Return to Sender and we will reply with more information about your package.
Return to Sender Form

For other shipping-related questions, please select ~Shipping Question~ in the menu.

Express and Priority orders are built and shipped very quickly!

If you would like to expedite your order and it has not yet shipped, please use the Order Change Form.

Our delivery times are guaranteed by the times stated on our Shipping page and not by info listed on tracking details. Check out the Shipping info page to see build times and transit times for Express and Priority orders.

If you have not yet placed your order and would like to know if your package will reach you in time, please include your shipping zip code and when you need it by in the details.

Name*

First Last

Email*

Have you already placed an order?*

What was the original name or email address used to place your order?

Order number (if available):

What questions can we answer?*

Please select:*

Request Tracking Info
International shipments
Expedite your shipping
Tracking Info says "Return to Sender"
Postage e-mail says my address is Unconfirmed
Will my International order reach me in time?
Will my Domestic order reach me in time?
Where is my hoop clothing order?
Other

Scroll down for the SUBMIT button to send us your Inquiry

Tracking Request

If your order has shipped you should have received an email with tracking information at the email address provided for the order.

Only Standard domestic orders placed by December 8th are guaranteed for 12/25 Delivery.

If you made an account on our website you should be able to sign in and view the tracking from your Order History.

If your order has not yet shipped there is no tracking info we're able to provide yet. You will get a shipping confirmation within 1-5 business days, depending on which shipping method you chose.

Tracking Updates

Once you've been emailed the tracking info, please allow up to 24 hours for it to be updated once it's left our workshop. Keep in mind that shipping updates and delivery times are relative to business days being Monday - Friday.

During the holidays the different shipping carriers are dealing with a very high volume of packages, so it may take longer than usual to see updates on the tracking.

Carrier Tracking

Sometimes the tracking will show a scheduled delivery date that's faster than what's stated on our website's Shipping page. The delivery time frames on the Shipping page are what we go by before we would consider a package being delayed or lost in transit.

You can check out the build times and shipping times on the Shipping page here: http://moodhoops.com/shipping/

We ship with any of the following carriers: US Post Office, UPS, or FedEx

Existing Tracking

If you'd like an existing tracking number to be emailed to you, fill out this form and press the Submit button below.
Please allow 1 business day for us to reply with tracking details.

International Shipments

For orders outside the US and Canada, please visit the International Shipping page for detailed information about which countries we ship to, shipping rates and times, as well as notes about customs fees and currency conversion.

If there are still questions we can answer fill out the helper form on the International page.

Expedite Shipping

If your order has not yet shipped, you can expedite it using the Order Change Form.

Only Standard domestic orders placed by December 8th are guaranteed for 12/25 Delivery.

If your order has already shipped out, but you needed to make an Address Change, please select "Tracking Info says 'Return to Sender" option and we'll be able to resend your package.

Return to Sender

If you've checked your tracking and realized that your package is on its way back to us as a Return to Sender, no worries. We will get your package reshipped to the corrected address as soon as we receive it back in our workshop.

Please fill out the Return to Sender form.

Unconfirmed Address

An unconfirmed address will not delay your order. Your package will still be shipped to the shipping address provided at checkout.

Please review your email confirmation to double check that the shipping address is correct for your order.

Will I get my Order in time?

Only Standard domestic orders placed by December 8th are guaranteed for 12/25 Delivery.

During the holidays the different shipping carriers are dealing with a very high volume of packages, so it may take longer than usual to see updates on the tracking. There may also be unexpected delays, even though they are usually on top of it for the holidays.

Please keep in mind that the delivery time frame for your order is the shipping times as stated on our Shipping Info page. Even if the scheduled delivery date is faster than the delivery time frame on our site, these are the delivery times we go with before we would consider a package being delayed or lost in transit.

Please allow up to 24 hours for the tracking information to be updated once it's left our workshop. Keep in mind that shipping updates and delivery times are relative to business days being Monday - Friday.

Each piece is exquisitely crafted by Harmonic Threads and is custom made to order. Please allow 2-3 weeks for delivery from the order date ♥︎ Each piece is custom-made to order and will ship separately from the rest of your order.

Expedited shipping options will only be applied to other items in your order that are not custom made to order clothing. If you have any questions about shipping costs, transit times, or expediting your order please let us know.

In most cases we will not be able to reduce the 2-3 week build time, but please fill out this form and we'll see if your request can be accommodated.

DOMESTIC ORDERS ~ Items are shipped with tracking number, which will be emailed to the email address on the order. Orders usually arrive 2-4 days from the shipment date.

INTERNATIONAL ORDERS ~ Items are shipped via USPS Priority International Mail unless another carrier is requested. Once shipped, most International orders will arrive 6-14 days after shipment. Ship times can vary from country to country, and can also be delayed by customs.

For full details about International orders please visit our International Shipping page.

Important Note About
Shipping Times

Only Standard domestic orders placed by December 8th are guaranteed for 12/25 Delivery.

Please keep in mind that business days do not include holidays or weekends.
Our Shipping Times are in two parts, build time and shipping time. Once an order is placed, the build time begins the next business day.

What questions can we answer?*

Thanks for your interest in the FutureHoop! We're happy to answer all of your questions and appreciate your feedback 🙂

What questions can we answer?*

Returns & Exchanges:
Review the policy then fill out the Exchange and Return form:
http://moodhoops.com/exchanges-returns/

Need to make a change to your order that still hasn't shipped?
Use the Order Change Form to change the style, size, quantity, or shipping priority of your order.

Solutions and Fixes to Checkout Trouble

Correct billing address needed (change shipping address on next page)
Try using a different web browser (i.e. Chrome, Mozilla Firefox, Internet Explorer)
Clear your cookies
Call the bank
Use a different computer to complete the transaction

If you're having difficulty checking out through PayPal, this may be because the billing address of your credit/debit card was not entered correctly on the first page of payment info, or your billing info with your bank is out of date.

On the first page of checkout details, where the address and credit card information is entered, provide the billing address as it's listed on your credit card statement. Once you submit your billing information, you'll have the option to change your shipping address and do a final confirmation of your order.

Payment Methods You can pay for your order using any standard debit or credit card. We accept Visa, MasterCard, American Express, Discover, or PayPal.

Why is there a Pending charge on my account? It looks like I got charged twice!
If the charge shows as Pending on your statement this is just an authorization charge that should fall off your account as soon as the transaction is posted as a debit to your account. This may sometimes show as having two charges, the pending charge and the actual debit, but the pending charge should fall off in a couple of days once the actual transaction clears.

If you think you have been double charged you can contact your bank to confirm if only one charge has been posted. You can also login to your Moodhoops customer account to see if more than one order has been placed. https://moodhoops.com/my-account/

Please describe what error message or issue you're experiencing.*

If you're having issues checking out, is there a number that we would be able to call you to get more details?

REPAIR / WARRANTY / TROUBLESHOOTING

Hoop Services

Back to the Shop page

If you need assistance with the following topics, please click on a link below or go back and select the correct menu option:

Repairs / Troubleshooting / Warranty

General Hoop Services

FutureHoop Services

An Express or Priority order

Address Change

Order Change

Using the correct form ensures that your information gets to our shipping department as quickly as possible.

If you need a totally custom hoop, check out our Custom Hoop Page.

Visit our FAQs, Sizing Guide and Hoop Features pages for helpful info.

Otherwise, fill out the form below 🙂

What questions can we answer?*

When do you need your order by?*

Domestic Address*

Street Address Address Line 2 City State ZIP Code

International Address*

Street Address Address Line 2 City State / Province / Region ZIP / Postal Code Country

Phone*

Looking for where to add your coupon code?

If you're on the Checkout page look for "Have a coupon? Click here to enter your code". Click on the link and the box will drop down to add your code 😊

Address Changes	Order Changes
Frequently Asked Questions	Shipping info
Repair or Warranty requests?	Hoop Services
Exchange /Return	Custom LED Hoops
Gift Buying Guide	Sizing Guide
Gift Cards	Battery Safety and Care

futureHoop Help Desk

Comparison Guide

Services

Repairs

Sizing Guide

Gifting Guide

FAQs

Questions?

Thanks for your interest in FuturePoi or FutureStaff!

Help Desk

Questions?

Need Troubleshooting or Repair assistance?

For Hoop Services galore check out https://moodhoops.com/services/

Did you just checkout with a Service and need to know where to send your hoop?

Can Classic hoops be resized?

Questions about Shipping or Tracking?

Looking for Repair or Troubleshooting help?

We're happy to help you get just what you're looking for!

FutureHoop Resizing & Retubing

Can Classic hoops be resized?

Classic Hoop Service

Need to change your shipping address?

Return to Sender

Need to make a change to your order that still hasn't shipped?

For other shipping-related questions, please select ~Shipping Question~ in the menu.

Need to make a change to your order that still hasn't shipped?

Need to change your shipping address?

Return to Sender

For other shipping-related questions, please select ~Shipping Question~ in the menu.

Express and Priority orders are built and shipped very quickly!

Scroll down for the SUBMIT button to send us your Inquiry

Tracking Request

Tracking Updates

Carrier Tracking

Existing Tracking

International Shipments

Expedite Shipping

Return to Sender

Unconfirmed Address

Will I get my Order in time?

Important Note AboutShipping Times

Returns & Exchanges:Review the policy then fill out the Exchange and Return form: http://moodhoops.com/exchanges-returns/

Need to make a change to your order that still hasn't shipped?Use the Order Change Form to change the style, size, quantity, or shipping priority of your order.

REPAIR / WARRANTY / TROUBLESHOOTING

FutureHoops

Classic Hoops

Poi & Staff

Wands & Fans

Everything Else

Hoop Services

FutureHoop Services

Classic Hoop Services

Looking for where to add your coupon code?

💞

Help Desk

Important Note About
Shipping Times

Returns & Exchanges:
Review the policy then fill out the Exchange and Return form:
http://moodhoops.com/exchanges-returns/

Need to make a change to your order that still hasn't shipped?
Use the Order Change Form to change the style, size, quantity, or shipping priority of your order.