Contact Us

Our responsive Customer Service team is available through the different
contact forms above & through email Mon-Fri 9:00 am to approx 4:30 pm EST.
💛Help us help you faster💛
The contact forms above provide us all the information we need up front to identify the correct solution for your case.

💞

Help Desk

address change
Address Changes
order changeOrder Changes
moodhoops faq
Frequently Asked Questions
postage love
Shipping info
repairs
Repair or Warranty requests?
seamlessconversion-5
Hoop Services
moodhoops-LED-minis
Exchange /Return
purple cupcake
Custom LED Hoops
gift-buying-guide moodhoopsGift Buying Guide moodhoops-polyroSizing Guide
moodhoops-gift-certificateGift Cards moodhoops small-battery-charger
Battery Safety and Care

💛Help us help you faster💛
The contact forms above provide us all the information we need up front to identify the correct solution for your case.

In most cases contacting us directly will result in you being asked to fill out one of the above forms anyway. Please consider the forms above as a first point of contact for fast and reliable service. Our direct email address is: customerservice+direct@moodhoops.com but using this as a first point of contact will result in a slower resolution of your issue compared to using the contact forms above.
This is our address but please note that it is not a retail location: MoodHoops, 16041 Flight Path Dr, Springhill, FL 34604.

Please note that you must contact us through the forms above to receive a return authorization before exchanging, returning, or redeeming a warranty for your item.

Looking for where to add your coupon code?
On the Checkout page look for “Have a coupon? Click here to enter your code”.
Click on the link and the box will drop down to add your code 😊