Return/Exchange Policy cont'd
Hoops:
- If a hoop has been noticeably used or damaged it will not be accepted for return or exchange and may be returned to the customer.
- Scratched, scuffed, or sanded tubing makes a hoop not eligible for return, unless it’s determined an additional amount can be paid.
- All batteries, chargers, or hoop accessories sent with the order must be included in the return. Feel free to keep the stickers! 🙂
- Products sold by a third party vendor are not eligible for return or exchange.
- Generally, polypro hoops, beginner hoops, and taped hoops cannot be returned or exchanged once they have shipped.
FuturePoi, FutureStaff, Wands, LED Fans:
- Returns or Exchanges of these items must follow the same guidelines as with hoops. They must be returned within 4 days of the delivery confirmation date and should not have scratches or scuffs on the outer casing.
- Products sold by a third party vendor are not eligible for return or exchange.
- All accessories must be included in the return (including poi handles, staff attachment, caps, chargers and cords, and the carrying case). Please feel free to keep the stickers 🙂
Clothing/Apparel/Accessories:
Exchanges or returns must be postmarked within 4 days after the delivery date of the shipment. To qualify for return or exchange your item must be in its original, unworn condition, free of perfume, smoke or any other odor with all tags still attached. We cannot accept exchanges for any items that show signs of being worn or if received after the return period and a partial store credit may be issued or the item may be sent back.
Custom Hoop Clothing:
Please allow 2-3 weeks from your order date for your custom made clothing to be created and shipped out to you. In the event that you are unhappy with your order, please contact us within 48 hours of receiving the item. Exchanges or returns must be postmarked within 4 days after the delivery date of the shipment.