Return postage is paid by the customer and must be postmarked within 7 days of the Delivery Confirmation date.
Items accepted back will be refunded with your choice of the original payment source (1 to 5 days) or store credit (instantly). You will be refunded the purchase price of the returned product. Shipping is non-refundable.
If you are unsure you want to keep your product, we strongly recommend to only use it indoors and above carpet.
- If a product has been noticeably used or damaged it will not be accepted for return or exchange and may be returned to the customer. Determining if the merchandise is damaged is at our sole discretion.
- Scratched, scuffed, or sanded tubing makes a product not eligible for return, unless it’s determined an additional amount can be paid.
- All batteries, chargers, remotes or other accessories sent with the product must be included in the return. Missing accessories will be deducted from your refund. Feel free to keep the stickers! 🙂
- Products sold by a third party vendor are not eligible for return or exchange.
- Custom products, Non-LED hoops, Day hoops and taped hoops cannot be returned or exchanged once they have shipped.
- To qualify for return, your item must be in its original, unworn condition, free of perfume, smoke or any other odor with all tags still attached.
- We cannot accept returns for any items that show signs of being worn or if received after the return period.
Returns are processed within 5 business days after being received in our shop. 🙂
Exchanges: Once your refund has been processed, you may purchase the new item directly from our store. Please choose store credit if you want to order immediately.