Exchanges and Returns
We want you to be happy with your purchase!
Please read the details below and fill out the Return/Exchange Form below if you’d like to send your hoop, poi, staff, wand, clothing or other item in for return or exchange.
Return/Exchange Policies:
- Return postage is paid by the customer and must be postmarked within 4 days of the Delivery Confirmation date.
- Damaged or used merchandise cannot be accepted for return or exchange. Determining if the merchandise is damaged is at our sole discretion. If you are unsure you want to keep your hoop, poi, or staff we strongly recommend to only use it indoors and above carpet.
- Items accepted back will be refunded to the original payment source (credit/debit card/PayPal). You will be refunded the purchase price of the item. Shipping is non-refundable.
Exchanges and Returns are processed within 5 business days after being received in our shop 🙂
Please scroll down to see more detailed information about Exchanges & Returns. Order still Processing and you need to change your order?
Fill out the Order Change form and we’ll confirm the changes before it ships out: http://moodhoops.com/order-change/
Hoops:
- If a hoop has been noticeably used or damaged it will not be accepted for return or exchange and will be returned to the customer.
- Scratched, scuffed, or sanded tubing makes a hoop not eligible for return, unless it’s determined an additional amount can be paid.
- All batteries, chargers, or hoop accessories sent with the order must be included in the return. Feel free to keep the stickers! 🙂
- Products sold by a third party vendor are not eligible for return or exchange.
- Generally, polypro hoops, beginner hoops, and taped hoops cannot be returned or exchanged once they have shipped.
FuturePoi, FutureStaff, Wands, LED Fans:
- Returns or Exchanges of these items must follow the same guidelines as with hoops. They must be returned within 4 days of the delivery confirmation date and should not have scratches or scuffs on the outer casing.
- Products sold by a third party vendor are not eligible for return or exchange.
- All accessories must be included in the return (including poi handles, staff attachment, caps, chargers and cords, and the carrying case). Please feel free to keep the stickers 🙂
Clothing/Apparel/Accessories:
Exchanges or returns must be postmarked within 4 days after the delivery date of the shipment. To qualify for return or exchange your item must be in its original, unworn condition, free of perfume, smoke or any other odor with all tags still attached. We cannot accept exchanges for any items that show signs of being worn or if received after the return period and a partial store credit may be issued or the item may be sent back.
Exchanges:
To guarantee you will get the style and size that you want, please purchase the new style/size item and then send your leggings/clothing back for a return.
Need help troubleshooting? Need warranty assistance?
Our customer service team will get any issues resolved quickly!
