We want you to be happy with your purchase!
Please read the policy details and fill out the Return/Exchange Form below if you’d like to send your item in for return or exchange.

Exchange & Return Policy

    • Return postage is paid by the customer and must be postmarked within 4 days of the Delivery Confirmation date.
    • Damaged or used merchandise cannot be accepted for return or exchange. Determining if the merchandise is damaged is at our sole discretion. If you are unsure you want to keep your hoop, poi, or staff we strongly recommend to only use it indoors and above carpet.
    • Exchanges: An Exchange shipping fee will be invoiced and sent to your email address to send the hoop back to you. If the item being exchanged has any additional costs due to a different size, type, or color this will be added onto the Exchange shipping fee amount. You will receive an invoice with full details for your review.
    • Small accessories, like hoop batteries, will ship free with your exchanged order. If you would like any additional items added to your exchange shipment, please indicate this in the Notes field.
    • Items accepted back will be refunded to the original payment source (credit/debit card/PayPal). You will be refunded the purchase price of the item. Shipping is non-refundable.
    • Once your Exchange request has been received we will email with more information about sending in your package.

Exchanges and Returns are processed within 5 business days after being received in our shop. 🙂

Please read the Exchange & Return policy in full by scrolling down past the contact form for more information and guidelines about specific props and items.


Check out our Hoop Sizing Guide for helpful info in selecting the hoop size that’s right for you. If you need help picking out the right size for you just let us know. 🙂


Return/Exchange Policy cont'd

Hoops:

  • If a hoop has been noticeably used or damaged it will not be accepted for return or exchange and may be returned to the customer.
  • Scratched, scuffed, or sanded tubing makes a hoop not eligible for return, unless it’s determined an additional amount can be paid.
  • All batteries, chargers, or hoop accessories sent with the order must be included in the return. Feel free to keep the stickers! 🙂
  • Products sold by a third party vendor are not eligible for return or exchange.
  • Generally, polypro hoops, beginner hoops, and taped hoops cannot be returned or exchanged once they have shipped.

FuturePoi, FutureStaff, Wands, LED Fans:

  • Returns or Exchanges of these items must follow the same guidelines as with hoops. They must be returned within 4 days of the delivery confirmation date and should not have scratches or scuffs on the outer casing.
  • Products sold by a third party vendor are not eligible for return or exchange.
  • All accessories must be included in the return (including poi handles, staff attachment, caps, chargers and cords, and the carrying case). Please feel free to keep the stickers 🙂

Clothing/Apparel/Accessories:

Exchanges or returns must be postmarked within 4 days after the delivery date of the shipment. To qualify for return or exchange your item must be in its original, unworn condition, free of perfume, smoke or any other odor with all tags still attached. We cannot accept exchanges for any items that show signs of being worn or if received after the return period and a partial store credit may be issued or the item may be sent back.

Custom Hoop Clothing:

Please allow 2-3 weeks from your order date for your custom made clothing to be created and shipped out to you. In the event that you are unhappy with your order, please contact us within 48 hours of receiving the item. Exchanges or returns must be postmarked within 4 days after the delivery date of the shipment.

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