Return postage is paid by the customer and must be postmarked within 7 days of the Delivery Confirmation date. Returns are processed within 5 business days after being received in our shop. Accepted items will be refunded with your choice of either the original payment source (1 to 5 days) or store credit (instantly). You will be refunded the purchase price of the returned product. Shipping is non-refundable.
Policy for hoops and other non-clothing items
If you think you may want to return an item, DO NOT SAND IT, WAX IT, OR USE IT IN A WAY THAT SCRATCHES THE TUBING, GETS THE ITEM DIRTY, OR EXPOSES THE ITEM TO PET HAIR. Items that have been used in this way are not eligible for return. Please do not send items like this because we will NOT provide a refund and you will have wasted money shipping it back to us. Instead contact us to see what your options are.
All batteries, chargers, remotes, and other accessories sent with the product must be included in the return in their original packaging. Missing accessories will be deducted from your refund. Feel free to keep the stickers! 🙂
Products sold by a third party vendor are not eligible for return.
Custom items that were made by special order are not eligible for return.
Policy for clothing items
Returned items must be in its original, unworn condition, free of perfume, smoke or any other odor with all tags still attached. We cannot accept returns for any items that show signs of being worn.