Due to the ongoing COVID-19 outbreak, we are not accepting incoming shipments for the foreseeable future. We promise we will take care of your repair or service needs as soon as we possibly can. Please contact to see if there's something else we can do for you in the meantime. Thank you for understanding. Safety is our top priority right now.

Repairs & Troubleshooting

We’d be happy to get your hoop fixed up whether it’s in or out of warranty. If you’re experiencing any of the following: LEDs out, changing modes on impact, closure problems, kinked tubing, or battery problems, then you’re in the right place.

If your hoop is in working condition and you simply need a resize or retube, you can use the Services page instead.

Select your product to start the troubleshooting process.

FUTUREHOOP SHUFFLE FUTUREHOOP PRO / REMOTE FUTUREHOOP DESIGNER PIXELHOOP CLASSIC HOOPS
FUTUREPOI & FUTURESTAFF LED WANDS & LED FANS EVERYTHING ELSE