• Allow 1 business day for our Customer Service team to email you with shipping instructions on sending in your hoop. (business days do not include holidays or weekends)
• Serviced hoops typically ship back to you within 5 business days after it arrives at our workshop.
• Send your hoop in to us! Shipping the hoop to our workshop is not included, but return shipping is covered by the service.
• Need your hoop faster? Select expedited shipping for Rush Processing.
• Once your hoop arrives you’ll be emailed to let you know your hoop has been checked-in.
• If there are no repairs other than the selected service, the next email you will get will be shipment tracking for your hoop.
• If repairs are needed we’ll let you know the findings and work out the details with you.
• Our shop works very quickly to get your hoop back to you!

• Make sure your serviced hoop will ship back to you at the correct address! The address used when checking out is the Shipping Address we will use when shipping your hoop back to you.
• The address from your order will be shown in the return instructions, please make any address changes at that time when you’re contacted by Customer Service.
• Return shipping is included in the cost of the service. Approx $15 for domestic return shipping is added to the service at checkout. To get the exact shipping amount for your service order you can add the service to your cart and select the state/country.
• We cannot be responsible for packages lost in transit. We strongly recommend adding tracking on your package, with optional insurance.
• We cannot be responsible for damage done to hoops during shipment from you to us due to insufficient packaging.
• Choose expedited shipping to get your hoop faster. Check out the Shipping page for more info.
• International customers can check out with either the Canada or International (UK/AUS) shipping option.
• If you’re concerned about your hoop reaching you in time please Contact Us!

To begin service on your hoop we first need to get your hoop here in our workshop! Follow these steps:

• Once your service order has been placed and you have received the packaging instructions, you can ship your hoop in to us.
• Packaging instructions will include the address and tips on how to carefully package your hoop.
• Once we receive your hoop you’ll be emailed to let you know your hoop has been checked-in.
• Services are usually performed on hoops within 5 business days if there is no damage found in the hoop.
• If damaged or compromised hoop internals are found during inspection, even if it wasn’t reported in the service order, we will contact you to discuss pricing and options.

With a USPS.com account you can purchase postage online and print it out at home to make sending your hoop in to us even quicker.

Please let us know ahead of time if your hoop has any damaged LEDs or kinked/broken tubing by selecting one of the options in the ‘Hoop Condition’ field.If you’re sending in your hoop for a retube due to a kink or broken tubing it’s possible there could also be damage to the LED strip or the circuit inside. Sometimes there’s previously unknown damage to the hoop we can catch ahead of time while the hoop is with us.

The service fee doesn’t include LED strip or circuit repairs, but we will assess any needed repairs once the hoop is inspected. We will contact you about repairs before continuing work on your hoop to give you pricing and options. We always price repairs fairly and with the longevity of the hoop and satisfaction of the customer in mind.

Lithium-ion batteries are three times as powerful as store-bought alkaline batteries. It’s extremely important to follow the guidelines below and to take good care of your batteries while in use, charging, and when being stored.

Please review full details about Battery Safety & Care here: http://moodhoops.com/battery-safety

We take battery safety very seriously, and you should too! <3
Batteries are subject to wear & tear and will need to be replaced over time. Now is a great time to refresh your hoop batteries by adding it to your cart!

Damaged batteries should never be used in your hoop, and any use or charging of the battery should always be done with adult supervision.