Order Change Form

Thank you for your order! If your package hasn’t shipped out yet we can make changes to sizes, colors, tubing options, item quantities, and shipping speed. Fill out the form below to proceed.

Name*
First Last
Email*
What is the original name or email that was used to place the order?*
Order #:
What email address should an invoice be sent to for changes? (if applicable)
How would you like to change your order?*
- Expedite Shipping method
- Change LED Hoop order
- Change Day Hoop order
- Change FuturePoi order
- Change FutureStaff order
- Change Wand order
- Change Fan order
- Add item to an order
- Other change to order items
- Cancel order
- Return to Sender
We ship fast! If you need to cancel your order fill out this form as soon as possible.
Filling out the form doesn't automatically cancel the order.

Our Customer Service is available Mon-Fri 9:00 am to approx 4:00 pm EST. Once your request is received we will send you a confirmation.

We're not able to cancel orders that have already been shipped. If your package has already been shipped we may not be able to recover it (especially International orders).

If you'd like to refuse the package you can have it sent back to us as a Return to Sender.

Check out more info and fill out the Return to Sender form
Return to Sender
If you've checked your tracking and realized that your package is on its way back to us as a Return to Sender, no worries. We'll get your package reshipped to the corrected address as soon as we receive it back in our workshop.

Please fill out the Return to Sender and we will reply with more information about your package.

Return to Sender Form

You will receive an invoice for any additional postage costs resulting from your choice of expedited shipping method.

For the most accurate shipping quote, we recommend re-adding your order items to the cart, visiting the checkout page, entering your address, and selecting from available expedited shipping methods for your region. We will automatically deduct any shipping costs you have already paid from your new expedited shipping invoice.

For more details, visit Domestic Shipping or International Shipping.

Domestic Shipping Times

Speed	Delivery	Build Time	Ship Time
US Standard	7-11 business days	up to 5 business days build time	3-6 business day ship time
US Priority	3-7 business days	up to 2 business days build time	2-6 business day ship time
US Express	2-4 business days	1-2 business day build time	1-2 business day ship time

Business days do not include weekends, holidays, or US Postal Holidays.

2019 Postal Holidays: 1/1, 1/21, 2/18, 5/27, 7/4, 9/2, 10/14, 11/11, 11/28, 12/25

Canada & International Shipping Times

Speed	Delivery
Canada Standard	9-17 business days
Canada Express	5-7 business days
International Standard	10-20 business days
International Express	7-9 business days

For shipping prices please add the desired items to your cart and select which country you'll be shipping to. The cart will show you the available shipping options and prices for each.

Select which expedited shipping method you need to add to your order:*
- USA Priority
- USA Express
- Canada Express
- International Express
- Global Express Guaranteed (we will contact you with pricing and delivery times)
Phone number (needed for international shipments):*
Which country are you shipping to?*
What shipping time frame do you need? Other important details?*
What change would you like to make to your order?*
What would you like to add to your order?*
What kind of change do you want to make to your hoop?*
- FutureHoop - Change size (diameter)
- FutureHoop - Change model
- FutureHoop - Change the tubing type (HDPE or polypro)
- FutureHoop - Change the tubing thickness (3/4" vs 5/8")
- PixelHoop - Change the size (diameter)
- PixelHoop - Change the tubing type (HDPE or polypro)
- PixelHoop - Change the size tubing thickness (3/4 vs 5/8)
- Classic Moodhoop - Change the size (diameter)
- Classic Moodhoop - Change the tubing type (HDPE or polypro)
- Classic Moodhoop - Change the tubing thickness (3/4" vs 5/8")
- Classic Moodhoop - Change color
- Festival Hoop - Change color
- Add batteries, chargers, accessories
- Change/add Hoop Grip options
- Other
Day Hoops - What kind of change do you want to make to your hoop?*
- Fire Hoop or Polypro hoop - Change the size (diameter)
- Fire Hoop or Polypro hoop - Change tubing color
- Taped Travel Hoop - Change the size (diameter)
- Taped Travel Hoop - Change tape color
- Other
Festival Hoops are only made in size 38" OD in HDPE.

One size and style simplicity is what allows us to bring you a quality MoodHoop at an exceptionally low price.

Our Classic hoops start at $69 and are available in a full range of sizes and colors, and can be changed to polypro tubing.
Classic Moodhoop - What size/diameter would you like to change your hoop to?*
- 38" OD (not in 5/8" tubing)
- 36" OD (not in 5/8" tubing)
- 35" OD (not in 5/8" tubing)
- 34" OD (not in 5/8" tubing)
- 33" OD
- 32" OD
- 31" OD
- 30" OD
- 29" OD
- 28" OD
- 27" OD
- 26" OD
- 25" OD
- 24" OD
- 23" OD minis
- 22" OD minis (not in 5/8" or polypro)
- 21" OD minis (not in 5/8" or polypro)
- 20" OD minis (not in 5/8" or polypro)
- 19" OD minis (not in 5/8" or polypro)
- 18" OD minis (not in 5/8" or polypro)
Classic Moodhoop - Change tubing type*
- Change to HDPE (may result in a refund)
- Change to Clear Polypro (will invoice for $20)
Classic Moodhoop - Which size do you want to change the tubing thickness to?*
- Change 3/4" tubing to 5/8" (featherweight) tubing (+$10)
- Change 5/8" (featherweight) tubing to 3/4" tubing (-$10)
Please keep in mind that 5/8" hoops are only made in sizes 33" OD and less. 3/4" hoops use a AA-sized 14500 battery, and 5/8" hoops use a AAA-sized 10440 battery.
Color/Style Change - Which color or style would you like to change to?*

Changes may affect the cost. For hoops, please keep in mind that certain color styles are not available in 5/8 tubing due to a faster battery drain with certain color LEDs.
PixelHoop - What size/diameter would you like to change your hoop to?*
- 38.5" OD (not in 5/8" tubing)
- 36.5" OD (not in 5/8" tubing)
- 35.5" OD (not in 5/8" tubing)
- 34.5" OD (not in 5/8" tubing)
- 33.5" OD
- 32.5" OD
- 31.5" OD
- 30.5" OD
- 29.5" OD
- 28.5" OD
- 27.5" OD
- 26.5" OD
- 25.5" OD
- 24.5" OD
PixelHoop - Change tubing type*
- Change to HDPE (may result in a refund)
- Change to Clear Polypro (will invoice for $20)
PixelHoop - Which size do you want to change the tubing thickness to?*
- Change 3/4" tubing to 5/8" tubing
- Change 5/8" tubing to 3/4" tubing
Please keep in mind that 5/8" hoops are only made in sizes 33.5" OD and less. 3/4" hoops use a AA-sized 14500 battery, and 5/8" hoops use a AAA-sized 10440 battery.
Which FutureHoop Model do you want to change to?*

FutureHoop Comparison Guide

	Designer	Pro	Remote	Shuffle
5/8 tubing option			✓	✓
load custom bitmaps	✓
removable battery	optional		✓	✓
gapless lights	optional	✓
LED resolution LEDs/meter	36/62	36	36	36
remote control	7-key	44-key & 7-key	44-key & 7-key
customize patterns using 44-key remote		✓	✓
battery gap size	2 LEDs gapless 1-2 HD LEDs 5 HD LEDs	gapless	2 LEDs	2 LEDs
stop on a pattern	✓	✓	✓
save patterns to favorites	✓	✓	✓
tap tempo control change intervals from remote	✓	✓	✓	6 sec auto play
resizing	✓	✓	✓	✓

Which FutureHoop Designer Model would you like to change to?*
- Removable battery - Standard LED Density
- Removable battery - HD LED Density
- Internal battery - Standard LED Density
- Internal battery - HD LED Density

If you have questions about which FutureHoop Dedigner

	Standard LED Density Removable battery	Standard LED Density Internal battery	HD LED Density Removable battery	HD LED Density Internal battery
Main Build Feature	longest continual battery run time	gapless LEDs, average battery run time	sharper resolution, continual battery run time	sharper resolution, mini light gap
Battery Run Time	2-3 hours	2-5 hours	1-2 hours	1-2 hours
Recharge Power Source	removable 14500 li-ion battery	internal batteries via USB	removable 14500 li-ion battery	internal batteries via USB
LED Density Image Sharpness	36	36	62	62
Battery Gap	2 LED gap	gapless	5 HD LED gap	1-2 HD LEDs mini-gap
Included Accessories	4 li-ion rechargeable batteries, charger	micro USB cord, wall outlet	4 li-ion rechargeable batteries, charger	micro USB cord, wall outlet
Recharge Time	2-4 hours per battery	4-6 hours plugged in	2-4 hours per battery	4-6 hours plugged in

FutureHoop Model currently in your order: (size change)*
FutureHoop 5/8" size change: What size/diameter would you like to change your hoop to? (Remote/Shuffle)*
FutureHoop 3/4" size change: What size/diameter would you like to change your hoop to? (Remote/Shuffle/Designer with removable battery)*
FutureHoop 3/4" size change: What size/diameter would you like to change your hoop to? (Pro/Designer with non-removable battery))
FutureHoop Minis size change: What size/diameter would you like to change your hoop to?*
FutureHoop - Which tubing type do you want to change to, HDPE or Polypro?*
- Change to HDPE tubing
- Change to Clear Polypro tubing (+$20)
- Change to Lilac Polypro tubing (+$20)
- Change to Aqua Polypro tubing (+$20)
- Change to Dew Polypro tubing (+$20)
- Change to Blush Polypro tubing (+$20, not available in 5/8")
Changing to Polypro tubing will add an extra fee to your invoice.
Only FutureHoop Remote and FutureHoop Shuffle can be changed to 5/8" tubing.

FutureHoop Pro and FutureHoop Designer are only available in 3/4" tubing.
Tubing change for FutureHoop Remote/Shuffle - Which size do you want to change the tubing thickness to?*
- Change 3/4" tubing to 5/8" tubing
- Change 5/8" tubing to 3/4" tubing
Please keep in mind that 5/8" hoops are only made in sizes 33" OD and less.
Fire Hoop: What size/diameter would you like to change your hoop to?*
- 38" OD in 3/4" tubing
- 37" OD in 3/4" tubing
- 36" OD in 3/4" tubing
- 35" OD in 3/4" tubing
- 34" OD in 3/4" tubing
- 33" OD in 3/4" tubing
- 32" OD in 3/4" tubing
- 31" OD in 3/4" tubing
- 30" OD in 3/4" tubing
- 29" OD in 3/4" tubing
- 28" OD in 3/4" tubing
- 27" OD in 3/4" tubing
- 26" OD in 3/4" tubing
- 25" OD in 3/4" tubing
- 24" OD in 3/4" tubing
- ---------------------------
- 23" OD minis in 3/4" tubing
- 22" OD minis in 3/4" tubing
- 21" OD minis in 3/4" tubing
- 20" OD minis in 3/4" tubing
- 19" OD minis in 3/4" tubing
- 18" OD minis in 3/4" tubing
- -------------------------
- 33" OD in 5/8" tubing
- 32" OD in 5/8" tubing
- 30" OD in 5/8" tubing
- 31" OD in 5/8" tubing
- 29" OD in 5/8" tubing
- 28" OD in 5/8" tubing
- 27" OD in 5/8" tubing
- 26" OD in 5/8" tubing
- 25" OD in 5/8" tubing
- 24" OD in 5/8" tubing
- -------------------------
- 23" OD 5/8 minis in HDPE or Polypro
- 22" OD 5/8 minis (size not in polypro)
- 21" OD 5/8 minis (size not in polypro)
- 20" OD 5/8 minis (size not in polypro)
- 19" OD 5/8 minis (size not in polypro)
- 18" OD 5/8 minis (size not in polypro)
Fire Hoops come standard with a HDPE hoop, but can be changed to any color of polypro.

Change your fire hoop to any 3/4" color polypro tubing for +$20 onto your order.

List below which color you'd like to change your hoop to, including the exact name of the tubing color, as there are different types of tubing in the same general color.
Taped Travel hoop - What is the diameter you'd like to change your hoop to?*
All Taped Travel hoops come in 3/4" OD tubing.
Any notes or questions?
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