Shipping

If your order is very time sensitive, we recommend Express! Your order will get processed first and the absolute fastest! When your order has shipped, your tracking info will be automatically sent to the email address used at checkout.

We have fast shipping for Standard orders and expedited options! Please scroll down to see build/shipping times.

Business days do not include weekends or holidays.

Each hoop, poi and staff is hand-crafted here in the USA and must be built before it ships out. Please review our Shipping times stated below carefully so you can be sure to get your goodies in time.

FuturePoi XL and FutureStaff XL have a 6-8 week build time.
FuturePoi and FutureStaff Shuffle and Remote orders ship right away!

FuturePoi/FutureStaff build times are not changed by expedited options, please do not add Priority or Express to your order. Need expedited shipping options? Contact Us
Please review the FuturePoi/FutureStaff Shipping section below for additional important details.



USA DOMESTIC SHIPPING

Review each Shipping method’s details below for holiday delivery information.
USA Standard shipping is $15. Each additional hoop is plus $10.
    • USA Standard – Delivery in 7-11 business days (approx 2 weeks)
      (up to 5 business days build time, 3-6 business days shipping time)
      Place Standard order by 12/12 for holiday delivery, select expedited options after.
    • USA Priority [+$20] – Delivery in 3-7 business days (approx 1 week)
      (up to 3 business days build time, 3-4 business days shipping time)
      Place Priority order by 12/16 for holiday delivery, select Express option after.
      Not available for FuturePoi/FutureStaff. Need expedited shipping options? Contact Us
    • USA Express [+$40] – Delivery in 2-4 business days
      (1-2 business days build time, 1-2 business days shipping time)
      Place Express order by 12/19 for holiday delivery. Contact us by 12/22 for delivery inquiries, as we may be able to get your order to you if it’s placed on 12/22, but it’s not guaranteed unless we can confirm. Placing your order before contacting us will help us to help you faster.
      Not available for FuturePoi/FutureStaff. Need expedited shipping options? Contact Us
We ship all hoops using the US Postal Service to all 50 states, PO Boxes, APO addresses, and the US territories (Puerto Rico, Guam and the US Virgin Islands).

Orders shipping to Hawaii, Alaska, and US territories may take 4-10 business days longer in transit.


INTERNATIONAL SHIPPING

Use the UK/AUS International Shipping options for these countries to check out directly on the website: United Kingdom, Australia, New Zealand, Germany, France, Austria, Belgium, Ireland, Italy, Norway, Sweden, The Netherlands, and Switzerland.

Need a package to a country not listed above? Need faster shipping than Express? Please use the International Order Form.


International StandardPlace your Int’l Standard order by 12/12 for Christmas delivery.
Select expedited options below after 12/12. Your order will still be prioritized to ship out quickly when you order, transit times vary from the method chosen.


    • Canada Standard [$35] – Delivery in 9-17 business days

    • UK, Australia/New Zealand Standard [$60] – Delivery in 10-20 business days

International ExpressPlace your Int’l Express order by 12/16 for Christmas delivery.
Contact us for an even more expedited Int’l Express option ASAP if placing an order after this date for Christmas delivery and we can give you a quote. All International orders are prioritized to ship out quickly when you order, transit times vary from the method chosen.


    • Canada Express [$65] – Delivery in 5-7 business days
      Not available for FuturePoi/FutureStaff. Need expedited shipping options? Contact Us
    • UK, Australia/New Zealand Express [$80] – Delivery in 7-9 business days
      Not available for FuturePoi/FutureStaff. Need expedited shipping options? Contact Us

*Need even FASTER International shipping?
Contact us for a quote here through the International Order Form.

Customers outside of the US please note that we are not responsible for any duties, taxes, or levies that your country may impose on your shipment, as this is handled within the country of receipt. We have absolutely no control or jurisdiction over your government’s duty/tax assessment or whether a duty/tax is assessed at all (for many shipments a duty/tax is not charged). We are required by US and international laws to list all purchases as merchandise at full cost and so, per the law, we cannot state on customs forms that purchases are gifts or change the purchase amount.


General Shipping Information

Signature Confirmation will be used on most all hoop, poi or staff order packages sent to an apartment, suite, business, dorm, or floor number.

All orders with a FutureHoop, FuturePoi, or FutureStaff will have added Signature Confirmation.

If someone isn’t available to receive a package with Signature Confirmation, a small peach colored Notice will be left by your Mail Carrier. The package may have one more attempt for redelivery the next day, or can be picked up at your local Post Office. Adding Signature Confirmation to any package is at our discretion.

USA Orders submitted with both a Street Address and a PO Box will automatically be shipped to the PO Box shipping address.


FuturePoi/FutureStaff Shipping:

    • FuturePoi and FutureStaff Shuffle and Remote orders have a 3 week build time. FuturePoi XL and FutureStaff XL have a 6-8 week build time.

    • FuturePoi/FutureStaff build times are not changed by expedited options, please do not add Priority or Express to your order. Need expedited shipping options? Contact Us by filling out the contact form and selecting My Express or Priority order.
    • The stated time frame for FuturePoi/FutureStaff shipments is subject to change at any time, but we will always process your order according to the time frame when your poi/staff was purchased. Please use this Shipping page only for reference if you have not yet purchased your poi/staff.
    • All orders with a FuturePoi/FutureStaff will have Signature Confirmation and be shipped with Priority postage when it is being sent out for shipment.
    • Domestic USA Orders: LED Hoops and FireHoops ordered with FuturePoi/FutureStaff will ship separately, according to the Standard Shipping time as stated above. Polypro Dayhoops, Beginner Taped Hoops, Hoop batteries/Chargers, Hoop Tape, Single Fire Wicks will not be held with the FuturePoi/FutureStaff order and will ship out according to normal Standard Shipping times.
    • Canada, UK, AUS, NZ and all International Orders: Your entire order will be held until the FuturePoi/FutureStaff is ready to ship.
    • If you would like to receive your LED Hoop, FireHoop or any other product from our store with expedited service, please place that order separately to avoid delays.
    • If you have already placed your order for FuturePoi/FutureStaff and another item and would like the other items in the order shipped faster, please use the Contact Form and select the option for My Express or Priority order.
2014 Postal Holidays
  • Wednesday, January 1 – New Year's Day
  • Monday, January 20 – Martin Luther King, Jr. birthday
  • Monday, February 17 – President’s Day
  • Monday, May 26 – Memorial Day
  • Friday, July 4 – Independence Day
  • Monday, September 1 – Labor Day
  • Monday, October 13 – Columbus Day
  • Tuesday, November 11 – Veterans’ Day
  • Thursday, November 27 – Thanksgiving Day
  • Thursday, December 25 – Christmas Day

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