We cannot accept used or damaged merchandise for return or exchange. A $15.00 return fee will be invoiced to your email address in the case of a damaged hoop being returned. Return postage is paid by the customer and must be postmarked within 4 days of the Delivery Confirmation date. If a hoop has been noticeably used or damaged, the hoop will be sent back to the customer. Determining if the merchandise is damaged is at our sole discretion. Scratched or scuffed tubing makes a hoop not eligible for return, unless an additional amount is paid.
Please include all batteries and the charger sent with your order.
If the returned hoop is accepted, we will refund the actual paid merchandise price to you, minus the cost of shipping. $5 of your Return/Exchange Fee will be included in the refund amount back to you and $10 is a restock fee. Shipping is non-refundable.
We can only issue refunds to the card/account that was used to make the purchase.
We cannot accept used or damaged merchandise for exchange. A $15.00 Exchange shipping fee will be invoiced to your email address. Return postage is paid by the customer and must be postmarked within 4 days of the Delivery Confirmation date. If a hoop has been noticeably used or damaged, the hoop will be sent back to the customer. Determining if the merchandise is damaged is at our sole discretion. Scratched or scuffed tubing makes a hoop not eligible for exchange, unless an additional amount is paid.
If your hoop is being exchanged, any additional costs due to a different size or color will be added onto the Exchange shipping fee. You will receive an invoice with details.
Please include all batteries and the charger included with your order. See the Battery page for details.
Extra batteries will ship free with your exchanged hoop. If you would like any additional batteries, indicate so in the Notes field.
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LED Glow Poi
