Replacement tubing from a retube service does not change the size of the hoop or the hoop tubing size, but it sure does get your hoop feeling brand new again! 😊
Select Polypro or HDPE tubing.
Hoops are measured by the outer diameter (OD) including the width of the tubing.
Hoops in 3/4″ tubing can be resized from 24″ OD to 36″ OD.
Hoops in 5/8″ tubing can be resized from 24″ OD to 33″ OD.
What's next after the Service order is placed?
- Please review your Order Confirmation email for shipping instructions on sending in your hoop.
- Serviced hoops typically ship back to you within 5 business days after it arrives at our workshop (business days do not include holidays or weekends). See below for more details, or wait for your confirmation follow up from customer service for more details about sending in your hoop.
- Once your hoop arrives you’ll be emailed to let you know your hoop has been checked-in.
- Our shop works very quickly to get your hoop back to you!
Ready the Hoop for Shipment
**Please review your Order Confirmation email for shipping instructions on sending in your hoop.**
Once you receive the Return Code and return shipping address from Customer Service you can coil and box your hoop to make it ready for shipment.
Check out these Help Articles to help get your hoop boxed for shipment.
Sending in your Hoop
Once your service order has been placed you will receive return instructions and the shipping address. You will receive a Return Code to post on the outside of the box.
We cannot be responsible for packages lost in transit. We strongly recommend adding tracking on your package. Shipping with package insurance is optional and at your own discretion.
We cannot be responsible for damage to hoops during shipment due to insufficient packaging. Please securely send your package with all edges taped and openings secured.
Drop off your packaged up hoop as soon as you’re able to after the Hoop Service has been purchased. The sooner we get your hoop, the faster we can get it back to you!
Hoop Check In
Once we receive your hoop you’ll be emailed at the email address used to place the Hoop Service order to let you know your hoop has been received and checked-in.
Services are usually performed on hoops within 3-5 business days if there is no damage found in the hoop.
If damaged or compromised hoop internals are found during inspection, even if it wasn’t reported in the service order, we will contact you to discuss the findings, pricing, and options.