International Orders – Shipping and Delivery


FuturePoi and FutureStaff Shuffle and Remote orders have a 3 week build time.
FuturePoi XL and FutureStaff XL have a 6-8 week build time.


INTERNATIONAL SHIPPING COSTS & DELIVERY TIMES

Canada, United Kingdom, Australia, New Zealand, Germany, France, Belgium, Ireland, Italy, Norway, Sweden, The Netherlands, and Switzerland.

***See important notes below about Holiday Delivery***
International Standard – International Express is recommended for time sensitive orders.
  • Canada Standard [$35] – Delivery in 9-17 business days
  • UK, AUS Standard [$60] – Delivery in 10-20 business days
International Express – will ship within 2 business days after the order is placed.
    • Canada Express [$65] – Delivery in 5-7 business days
    • UK, AUS Express [$80]  – Delivery in 7-9 business days
***Notes about Holiday Delivery***
International Standard – Place your Int’l Standard order by 12/12 for Christmas delivery.
Select expedited options below after 12/12. Your order will still be prioritized to ship out quickly when you order, transit times vary from the method chosen.

International Express – Place your Int’l Express order by 12/16 for Christmas delivery.
Contact us for an even more expedited Int’l Express option ASAP if placing an order after this date for Christmas delivery and we can give you a quote. All International orders are prioritized to ship out quickly when you order, transit times vary from the method chosen.


*Need FASTER International shipping?
Contact us to get a quote by using the International Order Form above.

FuturePoi and FutureStaff Shipping:

    • FuturePoi/Staff Shuffle and Remote orders have a current build time of 3 weeks. FuturePoi/Staff XL orders have a current build time of 6-8 weeks.
    • FuturePoi/FutureStaff build times are not changed by expedited options, please do not add Priority or Express to your order. Need expedited shipping options? Use the International Form on this page.
    • The stated time frame for FuturePoi/FutureStaff shipments is subject to change at any time, but we will always process your order according to the time frame when your poi/staff was purchased. Please use this Shipping page only for reference if you have not yet purchased your poi/staff.

All MoodHoops, FutureHoops, and FuturePoi come with a wall charger to recharge your batteries. Adapters to fit into non-US wall outlets are not included with your hoop, poi, or staff.

Customers outside of the US - Please note that we are not responsible for any duties, taxes, or levies that your country may impose on your shipment, as this is handled within the country of receipt. We have absolutely no control or jurisdiction over your government’s duty/tax assessment or whether a duty/tax is assessed at all (for many shipments a duty/tax is not charged).

We are required by US and international laws to list all purchases as Merchandise at full cost and so, per the law, we cannot state on customs forms that purchases are Gifts or change the Customs Value amount. We are required by law to include a copy of the invoice on the outside of the package and to state the value of the shipment.

Please keep in mind that covered warranty issues will have the repair and return postage covered/paid for by us, but purchasing the postage for sending the warrantied product back to us is paid for by the customer.

Canada and International Expedited Options for Charger/Battery-only Orders

Do not add this option to your order if you are also ordering hoops, poi, or staff. Add the selected batteries to your Cart first, then add the below Shipping upgrade, checkout with USA Standard Shipping [$5.00].

    • Canada Priority +$15 for Battery-Only Order (add battery separately)

    • Canada Express +$30 for Battery-Only Order (add battery separately)

    • International Priority +$19 Shipping for Battery-Only Order (add battery separately)

    • International Express +$40 Shipping for Battery-Only Order (add battery separately)

Please review our Battery Safety page, and refer to the Product Manual sent with each hoop, poi, staff, battery, or accessory.

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